Grover Corporation

Inside Sales/Customer Service - Glendale

Glendale, WI
Over the last 90 years, the people at Grover Corporation have built the company into a global leader

Job Description

Inside Sales/Customer Service

Posted: Tuesday, 3/19/2024

Inside Sales/Customer Service

GLENDALE, WI

Are you a self-starter?

Interested in a fast-paced manufacturing environment?

Enjoy problem solving and helping customers?

GROVER CORPORATION HAS THE PERFECT POSITION FOR YOU!

Located in Glendale, WI, Grover Corporation was established in 1929 and is the leading specialty piston ring manufacturer in the US. We ship our products around the world where they are used in large engines hydraulic cylinders, transmissions, air compressors, turbo chargers, shock absorbers and many other applications.

Here at Grover, we have an impressive team of employees that believe in and live by our core values of:

  • Customer first
  • Set-up others for success
  • Collaborative
  • Attitude of excellence
  • Deliver results

Experience:

5 + years of experience in a manufacturing setting

5+ years of customer service/inside sales experience

Duties Include:

Customer Interactions

  • Provide quotes to customers (include lead times)
  • Manage customer expectations
  • Proactively contact customer and alert of late delivery
  • Respond to customer complaints
  • Set up new customers in ERP and CRM
  • Update CRM and log calls/activities in CRM
  • Email customer apology with shipping tracking number
  • Monitoring and checking account portals for orders, returns, and quality alerts.
  • Discover customer needs and order patterns.
  • Follow up on quotes
  • Grow existing customer sales volumes


Create Solutions

  • Collaborate with engineering for new parts
  • Enter quote in CRM
  • Escalate issues to supervisor
  • Finalize order after acceptance

Problem Resolution/Customer Advocate

  • Collaborate with Quality on problem solving
  • Track issues on Return Material Authorization form
  • Log investigation in CRM
  • Locate jobs in process
  • Escalate issues to supervisor
  • Work with scheduler for delivery commitment
  • Manage quotes to ship requirements of the customer
  • Coordinate with the organization on new customers
  • Communicate customer needs to the organization



Team Grover

  • Back up team members
  • Assist order entry person
  • Attend feasibility meetings
  • Attend one-on-one meetings with supervisor
  • Attend daily roundups
  • Attend all employee meetings
  • Pursue personal development
  • Live core values

Grover Corporation At A Glance

Over the last 90 years, the people at Grover Corporation have built the company into a global leader producing piston rings used in industrial equipment and large engines. Headquartered in Milwaukee, with operations in Milwaukee and Texas, Grover provides customer with personalized customer service, industry leading quality products and partners with them to develop rings that help move the world. With a commitment to excellence and innovation, Grover continually improves to exceed customer expectations. Grover Corporation is an Equal Opportunity Employer. Grover Corporation reaffirms its commitment to equality of opportunity and confirms that it does not discriminate in employment and personnel practices on the basis of race, gender, age, religion and any other basis prohibited by law. Grover Corporation's believes GREAT people build GREAT products for GREAT customers. We strive on finding great people that communicate and live our core values: 1. Customer First 2. Attitude of Excellence 3. Collaborative 4. Deliver Results Whether you are inexperience or not, we believe individuals with these core values and have the motivation to grow professionally in this environment can succeed!
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