INTEGRA Technologies

Inside Sales - Pasadena

Pasadena, TX
INTEGRA Technologies provides leak detection, correction, and prevention to the Energy industry thro

Job Description

Inside Sales

Posted: Sunday, 5/19/2024

Core Purpose: Ensure the safety and reliability of the energy industry.

Mission: Certainty of Outcome through ZERO Leaks, ZERO Accidents and ZERO Delays

Core Values: Integrity, Respect, Safety, Quality and Commitment

Organizational Culture: Accountability; Performance; Bias to Action; Willingness to make mistakes and learn from them; ensure People feel safe and listened to.

All INTEGRA Employees are expected to:

  • Consistently demonstrate INTEGRA’s Core Values.
  • Promote and adhere to INTEGRA’s safe work practices and procedures (including physical and psychological safety).
  • Make their best contribution to the business and the interest of INTEGRA without any conflicts of interest.
  • Diligently and to the best of their ability fulfill the responsibilities of their position.
  • Comply with the policies of INTEGRA and all applicable laws.
  • Perform any other modified or delegated duties as reasonably assigned.

Overall Responsibility:

Oversee all aspects of service projects, delivering certainty of outcome. The Inside Sales/Project Coordinator serves as a liaison between Technical Sales the Customer and Operations. Demonstrates a deep expertise and accountability in customer service and instrumental in managing the life cycle of a project successfully.

Areas of Responsibility:

The responsibilities of Inside Sales include but are not limited to:

  • Create purchase orders, sale orders and invoices for each job.
  • Ensure cost control and tracking jobs
  • Analyze the scope, determine timelines and resources needed and offer recommendations to create quotes for large service jobs. Manage the entire lifecycle of the project.
  • Possess the capability to learn how to read isometric drawings to provide: (1) Bolting Calculations (2) Stud Length Calculations (3) Bolting Procedures
  • Assists with the oversight of projects to ensure that the scope is completed on time and within budget
  • Provides status reports, and ensures quality measures are in place to meet the standard of the deliverables and customers
  • Point of contact with local and regional customers to ensure the best service possible and provide support on rentals, products, services, operations, and maintenance.
  • Obtains customer information, explain available services, rentals, and coordinates with appropriate division.
  • Receives and processes orders, prepares quotes for approval, provides customer with information concerning pricing and shipping.
  • Locates and organize re-rents and/or purchases for mobilized jobs.
  • Approves and inputs vendor invoices with associated job numbers to NetSuite for payment. Maintaining NetSuite and Opportunity Forecasting for Services. Ensure data is accurate, updated and communicated where needed.
  • Actively works to bring new sales, or additional services wherever possible.
  • Locates and coordinates re-rents and/or purchases for mobilized jobs, when needed
  • Completes month end duties for division
  • Assigns PO's to contractors and tracks status to ensure all components come together in the right timeframe
  • Works with local/regional customers by phone to ensure the best service possible
  • Able to answer technical customer questions regarding product, service and operations or maintenance
  • Trouble shoots issues but refers to complaints of service or product failure, invoice adjustments and services rendered to appropriate manager for investigation.
  • Work quickly, accurately, and effectively to resolve customer issues and affect long-term solutions as required
  • Enhance customer relationships and retention
  • Maintain, enhance, and drive improvement of the customer service metrics
  • Maintain and improve upon data tracking systems, and data analysis revolving around execution of services and tracking of project requirements and finances.
  • Obtains credit records from credit reporting agencies for approval of credit lines.
  • Strong knowledge of Microsoft Office.
  • Bachelor’s degree or 5 years equivalent work experience
  • Excellent project planning, management, and execution skills
  • Excellent communication skills, with proven ability to deliver data-driven insights and provide sound recommendations
  • Organized and able to manage multiple priorities at once
  • Role model INTEGRA’s Core Values of Integrity, Respect, Safety, Quality and Commitment
  • Unwavering ethical conduct, commitment to excellence and personal accountability
  • Highly collaborative and effective team player that can build trust and maintain credibility
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Paid time off
  • Vision insurance

INTEGRA Technologies At A Glance

INTEGRA Technologies provides leak detection, correction, and prevention to the Energy industry through a suite of specialized services including controlled bolting, field machining, and power generation services, along with equipment rentals and patented Engineered Products. From initial engineering and construction to ongoing maintenance, INTEGRA Technologies supports clients through their complex cycles with a focused expertise on critically bolted connections. With 8 offices across North America, INTEGRA Technologies is the premiere partner for the safety and reliability of the critical North American Energy infrastructure.
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