Helion Energy

IT Service Desk Technician - Everett

Everett, WA
Helion is a fusion energy company based in Everett, WA, with the mission to build the world’s first

Job Description

IT Service Desk Technician

Posted: Friday, 11/3/2023

We are building something never done before.

Helion is a fusion power company based in Everett, WA, with the mission to build the world's first fusion power plant, enabling a future with unlimited clean electricity.

We are a team of engineers, scientists, and makers that believe fusion energy can solve climate change on a global scale and ensure energy independence while making electricity more affordable than ever before.

Now is a great time to join Helion! Bring your skills, experiences, and determination to make a difference in the world. Together, we can make a future with unlimited clean electricity from fusion a reality!

What You Will Be Doing:

As our IT service desk technician, you will work with a small team to support colleagues with our core needs for IT hardware and basic software support. You will provide base-level support including setting up hardware, installing software, imaging workstations, and working with other members in IT to resolve issues. You will report directly to our Systems Security Manager at our Everett, WA office.

You Will:

  • Provide technical support to users with varying technical abilities
  • Perform assessment for tickets, including prioritization of work
  • Help refine processes and guides for use by other IT team members or general staff
  • Provide input to improve IT services and company practices
  • Comply with all company and department procedures
  • Use a ticketing queue to improve work with other IT team members
  • Help achieve team and company plans
  • Help maintain an accurate IT asset inventory
  • Troubleshoot basic computer issues, including hardware and software
  • Document steps performed for a given task into writing
  • Follow guidelines and procedures related to privacy and cybersecurity
  • Help with password resets, lockouts, and related security support (multi-factor authentication)
  • Support a variety of equipment including laptops, desktops, printers, conference equipment, peripherals, and more
  • Escalate issues that require input or assistance from other team members
  • 1 year of IT service experience, or 6 months of experience with a related degree
  • Knowledge of fundamental IT service desk practices and basic principles, such as password resets for multiple systems, windows application installation, application troubleshooting, and workstation imaging
  • Knowledge in deciphering non-technical descriptions of technical problems
  • Flexible to occasionally scheduled off-hours work
  • 13 company-wide holidays

  • 31 days of PTO (10 sick and 21 vacation days)

  • 3% employer 401K contribution matching

  • Equity plan offered to all employees

  • Parental Leave

  • Medical, Dental, Vision

  • Short- and long-term Disability

  • Monthly sponsored events and subsidized snack program

Helion Energy At A Glance

Helion is a fusion energy company based in Everett, WA, with the mission to build the world’s first fusion power generators. Our vision is a world with clean, reliable, and affordable electricity for everyone. Currently, we are scaling up our latest fusion prototype to make our vision a reality. We’re hiring motivated individuals who are seeking opportunities in a new field, enjoy solving complex problems, and love to work with their hands.
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