About us

Monreal IT is a Cleveland-based IT Support & Managed IT Services Company that has been helping businesses navigate their IT obstacles for more than 20 years.

Our team is motivated by watching our clients’ stress melt away with an IT plan that eliminates headaches. We’re technology experts by trade, but the real talent comes down to innovative problem-solving. Joining the Monreal IT team requires a genuine passion for making life simple for organizations and their employees.

Essential Duties:

• Providing remote and on-site troubleshooting, training, and tech support to end users using a ticketing system.
• Performing software installations and updates
• Maintaining accurate client network documentation
• Setting up and configuring PCs, printers, peripherals, and network equipment
• Network troubleshooting
• Assisting senior technicians with network deployment projects
• Supporting Active Directory/Entra ID

Education and/or Experience:

• A high school diploma (An associate degree from an accredited institution is preferred.)
• Excellent written and verbal communication skills
• Must be detail oriented and possess excellent follow-up skills.
• Excellent troubleshooting skills
• Working knowledge of computer application software
• Working knowledge of Active Directory/Entra ID
• Microsoft Windows Server Support
• Microsoft/Office 365 support
• Microsoft Office Support
• Cisco networking and wireless experience is a plus.
• Must be flexible and able to work overtime when required and rotating on-call weekends.
• Must be organized and work well with constant priority changes.
• Must be able to work independently with minimal supervision.
• A Cisco CNNA certification is a plus.
• VMware experience is preferred.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Applicants must reside in the Cleveland Ohio area.

Please submit your resume highlighting your relevant experience for consideration.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Remote

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance