Red Knight Solutions, LLC

IT Field Support Technician_Bend - Bend

Bend, OR
A Proven Leader in the solutions Industry, Red Knight Solutions (Dallas, Texas) is an established pr

Job Description

IT Field Support Technician_Bend

Posted: Friday, 5/10/2024

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.

Red Knight Solutions is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

Benefits:

$40 per call/$5 per call per diem

Dell/Lenovo paid certification training

Responsibilities and Skills

  • Providing customer break fix support for designated equipment
  • Communicating clearly in written and verbal form
  • Possess excellent customer service skills
  • Accepting and delivery of all service calls assigned
  • Completing all administrative tasks associated with each call
  • Responsible for control and return of assets and inventory
  • Other duties may be assigned to meet business needs
  • May provide functional guidance to colleagues

Requirements

  • Typically requires technical school certification or equivalent and 1-2 years of relevant experience
  • Ability to drive yourself to client locations
  • Ability to lift and or move various computer equipment up to 50 lbs.
  • Valid driver’s license
  • Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
  • Must own a basic repair tool kit

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Red Knight Solutions, LLC At A Glance

A Proven Leader in the solutions Industry, Red Knight Solutions (Dallas, Texas) is an established provider of information technology solutions for Business and Government. Leveraging more than 50 years of combined experience, RKS has enhanced its core competency of IT staffing services by creating client-centric, cost-effective information system solutions. RKS serves Fortune 500 clients in Telecommunication, Finance, Manufacturing, Transportation, Retail, Energy and Government. From turnkey solutions to strategic resourcing, our value is based on our ability to provide our clients with the very best technology professionals. in 2016, we were recognized as one of the top growing Dallas It Staffing Agencies. At RKS we recognize that your success is the basis of our business and keep a dedicated focus on supporting your needs. Whether its help with Job Placement or Technical Staffing, we have the expertise to help. As an innovative provider, we deliver quality locally, regionally, nationally and internationally. While technologies and Information systems will evolve, RKS's commitment to our clients will remain unchanged. We will work aggressively to meet your information technology staffing needs and continually serve you with integrity, accountability and agility.
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