Mr. Handyman

Handyman/Craftsman - Renton

Renton, WA
Mr. Handyman is your one-call solution for a wide range of home maintenance and repair needs. Our un

Job Description

Handyman/Craftsman

Posted: Friday, 8/25/2023

Mr. Handyman is known for exceptional service, quality work,

and our “Done Right Promise.” We stand behind this commitment because we only

hire the best and work hard to take care of all our team members.


Are you ready to join a team that answers all customer calls

for you, fills your schedule, and provides you with your own van? We’re looking

for highly-skilled craftsman who can “do it all” while taking excellent care of

our customers.


Why

You’ll Want to Join Our Team


Here are just a few of the benefits you’ll receive when

joining the Mr. Handyman team.


Company-supplied van with gas card


A back office that takes care of filling your schedule, so

you don’t have to


An office team that answers all calls and helps you take

care of the customers


Flexibility with hours so you can take care of life’s

important events


Your own iPad and technology support for using our

state-of-the-art internal system, ServiceTitan


And so much more…


Your

Responsibilities as a Handyman Professional


Completing Maintenance & Repairs
– You’ll be

completing small to medium maintenance and repairs for home and commercial

projects. The project length can range from two hours to two

days.

Making Recommendations and Managing Expectations with

Customers – You’ll communicate with customers to help them understand

what they need to have done and manage expectations about the scope of work and

costs.

Create Life-Long Customers – Deliver a great

experience that wows life-long repeat customers. You will follow the Mr.

Handyman Way - a repeatable process that makes it easy to wow the customer every

time.


How

We’ll Measure Performance


Here are some of the ways that we’ll measure your

performance in the role.


Customer Satisfaction
(NPS) – For every job, you will

encourage customers to complete a survey for them to rate their satisfaction

with the service. You’ll need both a high response rate and high

satisfaction rate.

Revenue Target – Our office gets you in the door and

it’s your job to stay there and find additional ways to be of service to the

customer.


Effective Billing Rate
– It’s your responsibility to

invoice appropriately, source any needed materials, and collect payment from

the customer.


Recall Percentage
– We guarantee all our work for one

year. The work needs to be done correctly, the first time.


To

Succeed in this Role


You’ll need to self-manage as you’ll be alone often.


You’ll need to speak with customers and provide excellent

customer service while asking for reviews and collecting payments.


You’ll need to have the necessary tools, including the

ability to use technology.


You'll need to document the job while following our process,

the Mr. Handyman Way.


You’ll need to wear proper PPE as well as booties to protect

our customer’s home.


Job

Requirements


These are the minimum requirements to be considered for this

position.


Live within the area


Have 8+ years’ experience as a paid handyman


Own your own tools


Be insurable for driving our vehicle


Complete a background and driving record check


Able to lift 50 pounds independently


Able to safely work at heights and work overheard for

extended periods of time


Professional appearance and maintenance of company-provided

vehicle


As an experienced Handyman, you have strong proficiency in

at least three (3) of the following:


Carpentry work


Bathroom improvements


Kitchen improvements


Painting, both inside and out


Drywall work, minor and major repairs


General plumbing and electrical, where allowed by law


Floor installation and refurbishing


Familiar with building codes


Benefits

& Pay


The pay range for this position is $30.00 to $40.00 and is

dependent on your experience as a professional handyman as well as your

experience with other home repair and maintenance projects such as carpentry,

electrical, plumbing, and drywall.


Should you meet the requirements for the position, our

system will schedule you for an interview immediately.


You

are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman

SPV LLC or any of its affiliates. If hired, the franchise owner will be your

only employer. Franchise owners are independent business owners who are solely

responsible for their own wage and benefit programs that can vary among

franchise owners. This job description is meant to describe the general nature

and level of work being performed.

Mr. Handyman At A Glance

Mr. Handyman is your one-call solution for a wide range of home maintenance and repair needs. Our uniformed technicians are fully insured professionals. We arrive on time in uniform and a marked van with the tools to complete the job right. Mr. Handyman technicians are highly skilled craftsmen with an average of 10 years’ experience in the trades. We’re home repair and improvement experts, and we are known for the quality of our workmanship and professional reliability so you know the job will be done correctly and efficiently. Mr. Handyman, a Neighborly company, was founded in 1996 and has served nearly 1 million customers across North America. When you need service done on your home, you want to feel confident calling a company you can trust to do the job right. From plumbing to electrical, appliance repair to maid service, Neighborly™ has your entire home covered. Apply at: https://mrhandymancareers.careerplug.com/jobs
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