Confidential

HVAC Service Manager - Middlesex

Middlesex, NJ

Job Description

HVAC Service Manager

Posted: Saturday, 5/4/2024

HVAC Service Manager

We have a need for an HVAC Service Manager in Middlesex County, NJ.

The responsibilities of this position are as follows:

  • Confer with supervisory personnel, technicians or design professionals to discuss and resolve matters such as work procedures, complaints or job site issues.
  • Plan, organize or direct activities concerned with the maintenance and service of HVAC.
  • Ability & willingness to work a flexible schedule as necessary to meet customer requirements.
  • Understand operational concepts including planning, scheduling and logistics.
  • Establish a team culture among service department personnel and hold the team to a high standard of customer satisfaction.
  • Resolve customer issues and complaints to ensure customer satisfaction.
  • Plan, schedule and coordinate service department activities to meet the budget.
  • Evaluate workload and schedule service work in a way that best utilizes manpower and maximizes profit.
  • Determine labor and routing requirements for efficiently dispatching workers to job.
  • Assist the dispatching operation to ensure appropriate tech selection for the type of service.
  • Prepare and submit budget estimates, progress reports, or cost tracking.
  • Develop or implement quality control programs.
  • Assist with technical information and logistics as needed in the requisition of parts and materials to complete jobs.
  • Develop and/or revise methods to reach monthly, quarterly and yearly departmental goals.
  • Identify trends and problem areas and take immediate action based on findings.
  • Develop innovations to maintain market lead and share best practices across the organization.
  • Recruit, select and train service department employees.
  • Complete performance reviews for direct reports.
  • Evaluate staff to determine training requirements.
  • Provide on-the-job training and support to employees.
  • Coach and motivate technicians to work at their maximum productivity; coach, train and develop technicians to increase work and sales.
  • Conduct weekly service team meetings.
Requirements
  • Supervisory or Management Experience Preferred.
  • Prior Management or Supervisory experience strongly preferred.
  • Must have basic computer skills with MS Office applications Word & Excel, Internet navigation, etc.
Benefits
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Confidential At A Glance

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