Sonoran Mechanical Systems

HVAC Scheduling & Service Dispatcher - Peoria

Peoria, AZ

Job Description

HVAC Scheduling & Service Dispatcher

Posted: Wednesday, 3/20/2024

Role and Responsibilities
DISPATCHER & CSR

  • Answering multi-line phones and emails from customers, prioritizing service calls and accurately tracking all dispatched calls.
  • Detailed data entry including customer information, address, telephone numbers, memos, invoices and attachments.
  • Able to professionally make outbound calls to a variety of customers in order to schedule maintenance, repairs (Parts, Installations etc.) or additional services turned in by the technicians.
  • Present a professional image of the company in all methods of communication (verbal, written or in person) &Maintain a POSITIVE ATTITUDE at all times.
Requirements
  • Minimum of 2 years in a scheduling or service dispatching in the construction industry, in HVAC preferred.
  • Skilled with Microsoft Office Outlook & multi-line telephone system.
  • Strong history in customer relations.
  • Must be able to read, write & speak English fluently; verbal Spanish fluency a plus.
  • Must be able to follow and enforce company policies.
  • Must be able to pass an immediate drug test.
Benefits
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Sonoran Mechanical Systems At A Glance

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