Sears Home Services

HVAC Prev Maint Tech - Mesa

Mesa, AZ
Sears Home Services, the nation's largest product repair service provider, providing more than 52 mi

Job Description

HVAC Prev Maint Tech

Posted: Friday, 2/9/2024

The Preventative Maintenance Technician is responsible for providing technical service on Preventative Maintenance calls, shuttling necessary parts and supplies for service repair completion for Repair Technicians and performing on-the-job training tasks when working with a Break Technician on call types.

Responsibilities/Skills/Experience Requirements

Job Duties/Responsibilities: • Performs Preventative Maintenance Checks in customers' homes • Rides with or meets Break/Fix Technician at designated locations to assist with service calls when assigned • Shuttles parts and supplies to Break/Fix Technician when applicable • Works as a dedicated team member to ensure fast, flexible and expert service to every customer • Follows the Value Added Services Process (i.e., selling extended warranties, water filters, generating customer interest in new Heating Ventilation and Air Conditioning systems as appropriate) by effectively communicating the benefits to the customer • Maintains the highest level of service standards and communicates openly with District Technical Production Manager to assist as needed with resolving customer issues • Recognizes and acts upon every opportunity to drive revenue through the Value Added Services Program (VASP) • Looks for methods to improve business performance and enhance the customer experience • Maintains truck stock inventory and ensures maintenance schedules are within the Company guidelines (i.e., wash truck weekly, oil changes), and ensures tools and equipment are in safe operating condition • Adheres to all Company policies and procedures • Completes all Technician training elements successfully within required timeframes • Performs other duties as assigned Years of Related Experience: 1-2 Years License/Certificate Required: Yes Driver's License Required: Yes Travel Requirements: 25% Age Requirement: 18+ Required Skills: • Knowledge of basic electrical principles • Ability to use the Sears Smart Toolbox (SST) to input, access, modify or output information • Ability to communicate, read, understand and apply written text of a technical nature in order to answer questions, solve problems or complete job tasks • Complete knowledge of all tools, equipment and materials used to perform services on Heating Ventilation and Air Conditioning (HVAC) units • Ability to read, write and speak English • Ability to receive truck stock at home if a Company vehicle is retained at the Break/Fix Technician's residence or other location • Ability to work variable and flexible hours, including significant overtime as needed, along with overnight and Sunday service as needed • Ability to handle stressful situations and work in a fast paced environment • Ability to follow appropriate industry specific regulations related to handling of hazardous materials • Ability to lift and carry up to 75 lbs. • Ability to frequently bend, stoop, kneel, stretch, twist, reach and climb • Ability to drive and travel long distances of over 5 hours • Ability to drive in various weather conditions for long periods of time and in various demographic areas • Ability to access interior and exterior landscapes • Ability to access different levels of terrain while performing duties Preferred Skills: • High school diploma or General Education Degree (GED)

Years Experience

1 - 2 Years Experience

Travel Requirements

Moderate (15-30%)

Country

United States

Work-In Location

07088: MESA - SVC CTRL

Work-In Address 1

952 E BASELINE RD STE 111

Work-In City

Mesa

Work-In State

AZ

Work-In Postal Code

85204

Business

Sears Home Services - In Home

Job Function

Repair/Installation

Employment Category

Regular, Full-time

Compensation Range

18-20

Additional Compensation Explanation

N/A

EEO/EOE Footer

Equal Opportunity Employer / Disability / Vet.

Posting Tags

#RepairTechnician

Company Brand

Sears Home Services

Location City

Phoenix

Sears Home Services At A Glance

Sears Home Services, the nation's largest product repair service provider, providing more than 52 million solutions for homeowners annually. This business delivers a broad range of retail-related residential and commercial services across all 50 states, Puerto Rico, Guam and the Virgin Islands. Sears Home Services also includes HVAC services, home improvement services (primarily siding, windows, cabinet refacing, kitchen remodeling, roofing, carpet and upholstery cleaning, air duct cleaning, and garage door installation and repair).
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