CaptiveAire

HVAC Parts Specialist - Denver

Denver, CO
CaptiveAire® is the nation's leading manufacturer of commercial kitchen ventilation systems and a qu

Job Description

HVAC Parts Specialist

Posted: Saturday, 8/26/2023
Company Profile:

CaptiveAire is the nation's leading manufacturer of commercial kitchen ventilation systems, and now provides a complete solution of fans, heaters, ductwork and HVAC equipment. For over 40 years, we've led the industry with innovative technologies, unmatched service, competitive pricing, and rapid lead times.

CaptiveAire maintains a network of over 90 sales offices in the U.S. and Canada and six strategically located manufacturing plants in North Carolina, Iowa, Oklahoma, California, Pennsylvania and Florida.

The Job at a Glance

As an integral part of our rapidly growing team, HVAC Parts Specialists are primarily responsible for answering inbound calls and emails, determining what parts are required, and fulfilling orders while providing an exceptional customer experience! We're looking for a meticulous and detail-oriented candidate that wants to take their technical skillset to the next level!

A Typical Day

  • Answer inbound calls to assist our external customers with parts identification and ordering
  • Handle emails pertaining to part identification and ordering
  • Research and escalate requests by navigating through BOM's, equipment manuals, technical diagrams, and parts listings, to identify the correct part number information
  • Log details of each call/email
  • Deliver top-notch customer service by effectively communicating part information in a professional and friendly manner

To Land This Opportunity

  • You have at least 2 years of experience in a role that enabled you to be intimately familiar with HVAC parts.
  • You enjoy problem-solving and thrive in a fast-paced environment
  • You're detail oriented and believe in doing the right thing
  • You enjoy working with people and take pride in providing an exceptional customer experience
  • You are confident on the phone and have general computer skills
  • You're an all-star communicator and are fluent in English (both written and verbal). Bonus points If you are bilingual in English & Spanish!

Benefits

  • Medical, dental and vision insurance
  • Disability & life insurance based upon election of medical insurance
  • Paid holidays, vacation, and sick days based upon tenure
  • 401k with employer match
  • Flexible spending account (FSA)
Salary:

Competitive base salary with monthly bonus based on productivity and profits.

Captive-Aire Systems, Inc. is proud to be an equal opportunity workplace. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

#LP1

Benefits
  • Medical, dental and vision insurance
  • Disability & life insurance based upon election of medical insurance
  • Paid holidays, vacation, and sick days based upon tenure
  • 401k with employer match
  • Flexible spending account (FSA)

CaptiveAire At A Glance

CaptiveAire® is the nation's leading manufacturer of commercial kitchen ventilation systems and a quickly growing manufacturer of commercial and industrial HVAC systems. As the industry's innovator, CaptiveAire® sets the standard for commercial ventilation equipment and service, and offers the most competitive pricing. CaptiveAire® is also known for the fastest and most reliable lead times in the industry. CaptiveAire's integrated ventilation packages include HVAC units, HVAC supply duct, listed grease duct, kitchen exhaust hoods, exhaust and supply fans, electrical controls, direct-fired heaters, fire suppression systems, grease filters, make-up air units, and utility distribution systems. CaptiveAire's clients include independent facilities, national chains, and other public and private institutions. CaptiveAire maintains a network of over 100 sales offices in the U.S. and Canada and six strategically located manufacturing plants in North Carolina, Iowa, Oklahoma, California, Pennsylvania and Florida. Our mission over the past 45+ years has been to provide the highest quality products and service at the lowest possible price, keeping our users' best interests in mind at all times. We are dedicated to providing a sustainable and reliable solution for the lifetime of our products. Our customers have grown to trust CaptiveAire as a name they can count on. Hallmarks of our culture include: continuous improvement at all levels, striving for excellence daily, a singular focus on our customers, rejection of the status quo, integrity at all times, efficiency whenever possible, responsibility and self-reliance by every individual, frequent communication and employee recognition, and understanding that execution is the ultimate determinant of success.
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