Kele Companies

HVAC Parts Counter Sales Specialist - Kent

Kent, WA

Job Description

HVAC Parts Counter Sales Specialist

Posted: Tuesday, 10/17/2023
MIControls (A division of Kele Companies), a wholesale distributor of Commercial HVAC building automation controls and industrial process controls, is in search of an HVAC Parts Counter Sales Specialist who will work with all branch team members to proactively meet our customers’ expectations by delivering exceptional customer service at the branch sales counter, over the phone and via email.

By becoming part of the MIControls/Kele Companies team, you will be part of a prosperous and expanding business segment selling tangible products from world class manufacturers like Honeywell, Johnson Controls and Belimo.

The ideal candidate is customer focused, has a general working knowledge of Building Automation Systems and HVAC applications and products experience and/or parts sales/customer service experience, and is skilled in computer use and data entry.

Essential Responsibilities
  • Assist walk-in customers and respond to inbound sales calls and emails
  • Answer inbound sales calls and emails, providing quotes, order entry, order follow up, product and application information and other requests as required by the customer
  • Provide quotes, order entry, order follow up, product and application information and other requests as required by the customer
  • Accurately enter and acknowledge orders placed via phone, fax, mail, e-mail and/or customer’s electronic PO portal
  • Place outgoing phone calls to customers in order to obtain required information to complete the sale of a previously ordered product or service
  • Address all sales backlog issues to ensure accurate and expedient order shipment
  • Proactively problem solve for customers who have experienced an error with their order and follow up to ensure customer satisfaction
  • Resolve customer concerns pertaining to products and services
  • Assist customers with use and navigation of the company website and catalog
  • Support outside sales team as needed through product selection support, quoting, estimating and order creation for medium and large-scope projects
Preferred Qualifications
  • High school diploma or equivalent
  • Minimum of one year of related work experience
  • General working knowledge of the BAS and/or HVAC industry, applications and products
  • Proficiency in customer service skills and proactive selling
  • Proficiency in Microsoft Office and the ability to learn and use company software
  • Ability to lift and move up to 35 pounds unassisted

Kele Companies At A Glance

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