Johnstone Supply

HVAC Hydronics Specialist - Kenilworth

Kenilworth, NJ
Johnstone Supply is North Americas leading wholesale distributor of HVACR equipment, parts, and supp

Job Description

HVAC Hydronics Specialist

Posted: Sunday, 2/4/2024

HVAC Hydronics Specialist

Primary Duties and Responsibilities:

Position Summary:

  • Provide expert level service and customer support during field visits.
  • Diagnose errors or technical problems and determine proper solutions.
  • Produce timely and detailed service reports.
  • Make product recommendations to head of sales for new and existing products.
  • Operate vehicle in a safe manner and use field automation systems.
  • Follow all company’s filed procedures and protocols and document processes.
  • Cooperate with technical team and share information across the organization
  • Comprehend customer requirements and make appropriate recommendations/ briefings.
  • Build positive relationships with customers.
  • Confers with customers to assess equipment needs and to determine system requirements.
  • Collaborates with other staff members to understand customer requirements, to promote the sale of company products, and to provide sales support to Johnstone customers.
  • Diagnoses problems with Johnstone supplied or ordered equipment. Provides field product support for all branches and all products. Provide technical research and support for staff members in all branches. This includes heat/cool loss, system design data and a working knowledge of systems such as UPGNET.
  • Deliver technical presentations that explain products or services to customers, prospective customers, and staff members.
  • Provide technical and non-technical support and services to customers or other staff members regarding the use, operation and maintenance of equipment or products.

Johnstone Supply At A Glance

Johnstone Supply is North Americas leading wholesale distributor of HVACR equipment, parts, and supplies. Over the last seven decades Johnstone has grown into the industry leader with over 450 distributor branches and 6 distribution centers throughout North America resulting in over $3 billion in annual sales. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google and Fujitsu, to provide contractors with world class products, technical expertise and quality service.
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