Rheem Manufacturing

HVAC District Technical Representative II -

, United

Job Description

HVAC District Technical Representative II

Posted: Thursday, 12/28/2023

HVAC District Technical Representative II -* (*23000841)
Description
*
A Career at Rheem: Where Comfort Is Your Calling*
At Rheem, we are dedicated to bringing comfort to people’s lives. As a leading global manufacturer of heating, cooling and water heating equipment, we are innovating all-new ways to deliver just the right temperature while saving energy, water and supporting a more sustainable future. It is an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem, and help shape the future of products that impact lives—every day.
The District Technical Representative will provide product technical training and support to the Division’s distributors and their dealers in the proper application, installation, operation and service of the Division’s products. Provide factory expertise to encourage best product reliability and highest customer satisfaction.
This position will serve our Air Conditioning Division. This position can be fully remote within the Midwest region, but must be based near a major US city, per Rheem’s Remote Working Policy.

WHAT YOU’LL DO:

  • Provide remote technical support regarding routine product installation and service issues via telephone, fax and/or e-mail and refer more complex issues to higher levels.
  • Provide on-site technical support regarding routine product installation and service issues through face-to-face interaction and refer more complex issue to higher levels.
  • Practice best customer care through published standard labor allowance/claim administration, warranty administration, relationship damage control, and effective public relations.
  • Accomplish distributor and dealer development focusing upon product installation methods, product service and diagnostic methods, and new product introduction.
  • Conduct investigations related to insurance or warranty claims with direct supervision of Manager and Manager, Engineering Investigations.
  • Notify, monitor and assist the Division on any product problems, modifications and alterations so as to help improve the overall image and quality of the Division’s products.
  • Maintain accurate records and prepare detailed reports on any recommendation or design change recommended, which improves product reliability.
  • Perform other duties as required
Requirements
  • Associates degree in technical field

Rheem Manufacturing At A Glance

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