Club Med

Guest Service Agent-10 - Tempe

Tempe, AZ
Since it was founded in 1950 and it created the all-inclusive vacation concept, Club Méditerranée ha

Job Description

Guest Service Agent-10

Posted: Friday, 10/27/2023
Office - Permanent
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Are you ready to work for an international company where you can experience a unique professional career? Our reservation sales office is located in Tempe, AZ and seeks experienced customer service/salespeople to join our team. If you love customer service and are in search of a high-performance customer service role, have previous service/sales or travel industry experience and enjoy the excitement of creating the perfect vacation experience for our customers, then Club Med has a position for you.
Club Med Sydney
Hiring date
January 8th, 2024
Hiring Manager
Bryan Washburn
Job type
Permanent contract
2151 E. Broadway Road, Suite 217, Tempe, AZ 85282
About us
Since its creation in 1950, Club Med is the worldwide leader of all-inclusive, upscale, friendly and multicultural vacation. With 71 resorts located in the most beautiful places around the world throughout 36 different countries, a cruise sailing ship, the Club Med 2 and luxury Villas and Chalet-Apartments, Club Med is nowadays more than ever synonym of dream and happiness.
Our packages include the guest's accommodations, gourmet dining, drinks, transportation, variety of activities and gratuities.
We are proud of our multicultural reputation and we welcome guests from all around the world. Our resorts are the perfect destination to let loose and enjoy a well-deserved vacation.
What we offer?
Club Med offers competitive hourly pay and an impressive benefit package, including:
  • 3 Weeks Paid training
  • Paid vacation and holidays
  • Monthly sales and service contests and a rewarding incentive plan
  • Incredible vacation discounts to our resorts worldwide
  • An all-expenses paid familiarization (FAM) trip to one of our resort locations in the Caribbean, Canada, or Mexico.
  • Company sponsored medical, dental, vision, travel, life, & disability insurance benefits for you and your Family.
  • $1,500 Retention Bonus (2 installments of $750 each after 6 months and 1 year of employment)
  • Global Club Med Referral Incentive Program
  • Tuition reimbursement (Full time), company matching 401 (K) and other additional benefits.
  • Combined work from office and home schedule program available after 3 months of employment (based on performance and goal achievement)
What is expected ?
You will be an ambassador of Club Med Spirit. You will be a Travel Experience Designer; responsible for servicing vacation files, using selling and upselling techniques, booking amazing vacation experiences, and providing detailed service information required. You will be responsible for ensuring that we deliver on our common goal of providing lasting memories to our customers.
Profile and skills
  • High energy, customer focused service professionals who are confident and thrive in a fast-paced work environment.
  • Customer service and/or sales experience with the ability to multi-task and recognize upselling opportunities.
  • Professional individuals who are enthusiastic, demonstrates initiative, adaptability, attention to detail, and good judgment.
  • Communication Skills: English is mandatory in this role as well as strong verbal and written communication skill. Bi-lingual French a plus!
  • Computer knowledge.
  • Previous travel industry experiences, knowledge of geography and/or contact center experience is a plus, but not required.
  • Must be available to work 40 hours weekly or part time (25 hours minimum per week), flexible for any shift between 6am and 7pm Monday through Friday, and 6:30am and 4pm on Saturday and Sunday; as well as Holidays.
Club Med is an Equal Opportunity Employer who values diversity

Club Med At A Glance

Since it was founded in 1950 and it created the all-inclusive vacation concept, Club Méditerranée has been the world leader on its market, and has developed a resolutely upscale, friendly and multicultural spirit. Club Med boasts 70 resorts located in the most beautiful sites in the world, a cruise ship and Luxury Villas & Chalets and, now more than ever, is associated with dreams and happiness. There are 20,000 Gentle Organizers (G.Os) and Gentle Employees (G.Es) at Club Med, who work in the villages, but also at the Paris, Lyon, Singapore, Shanghai, Rio de Janeiro and Miami headquarters, in the sales offices situated in dozens of countries and in travel agencies.
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