Chesapeake Payroll Services, LLC

Front Office Manager - Crowne Plaza Milwaukee South - Milwaukee

Milwaukee, WI

Job Description

Front Office Manager - Crowne Plaza Milwaukee South

Posted: Monday, 8/14/2023

What you will be doing

  • Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
  • Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
  • Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
  • Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
  • Enjoy a competitive salary of $55,000 - $60,000.00 per year plus a $500.00 hiring bonus
  • Enjoy benefits such as medical, dental, vision insurance, paid time off, 401k, manager bonus program, hotel discounts and more!

What we are looking for

  • 2 - 4 years prior experience in a hotel front office operation or related field
  • 2 - 4 years of prior supervisory experience
  • Prior Opera experience a plus
  • High work ethic, self-initiative, independent judgment
  • May be required to work varying schedules to reflect the business needs of the property
  • Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
  • Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Chesapeake Payroll Services, LLC At A Glance

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