Field Support of VSAT Systems

• Installation and troubleshooting of all fixed, stabilized and Auto-Acquire VSAT systems in use by the company.
• Installation and troubleshooting of remote subscriber equipment to include but not limited to:
  • Wireless access points and VoIP phones.
  • Antenna Control Units
  • Satellite modems
  • RF Equipment
  • UPS Systems
  • Solar Power Systems
• Telecom duties include use of BER Testers and spectrum analyzers, wiring of in-house telecom circuits, repair of in-house telecom equipment and some advanced troubleshooting techniques.
• Provide day to day preventative maintenance and repair of VSAT hardware.
• Proficiency with use of engineering drawings for installation, troubleshooting and repair.
• Complete all plans, diagrams and procedures related to installations including the as-built documentation.
• Provide remote customer support as needed.
• Problem resolution; working with clients and other service providers to resolve complex network related issues.
• Ability and willingness to train and mentor junior technicians on specific hardware and technology being deployed to customer sites.

Buildout & Configuration of VSAT Systems

• Assembly of all fixed, stabilized and Auto-Acquire VSAT systems in use by the company.
• Configuration of remote subscriber equipment to include but not limited to:
  • Wireless access points and VoIP phones.
  • Antenna Control Units
  • Satellite modems
  • RF Equipment
  • UPS Systems
  • Solar Power Systems
• Work on pre-commissioning Build & Test in workshop environment.
• Test, program, and repair of basic land mobile communications equipment.
• Prepare and dispatch equipment and hardware to sites prior to installation, as needed.

Documentation, General Duties & HSE

• Complete all job documentation and paperwork in a timely fashion.
• Compliance with mandatory company procedures.
• Maintain company vehicles according to manufacturer recommendations.
• Promotes and maintains a safe and positive HSE presence within the team and day to day work flow. Comply with the requirements of the Safety Management System.
• Conducting safety/toolbox meetings.
• Ensure compliance with system procedures.
• Facilitate/conduct risk assessments (JHAs).
• Report incidents and hazards
• Participate in incident investigations.

• Experience and advanced knowledge of Stabilized antenna systems to include SeaTel, Intellian and Orbit.
• Proficient with iDirect NMS IDX, Comtech Satellite Modems, and wireless Access Points.
• Experience and knowledge of Cisco routers and switches.
• Experience in IP routing, switching, security and VoIP.
• Proficient with the use of Spectrum Analyzers.
• Ability to perform tasks with minimal to no supervision.
• Must have exceptional customer service skills driven to exceed customer expectations.
• Detail oriented individual with proven ability to prioritize and complete multiple tasks concurrently and within deadlines.
• Cabling, fabrication, and termination of commissioning of VSAT stabilized antennas.
• Knowledge of Electrical safety/Awareness of Electrical isolation.
• Knowledge of offshore safety procedures, which may include but not limited to Permit to Work, Stop the Job, Lone Man Working, Electrical Isolation.
• Ability to offer creative solutions and resourceful problem-solving skills.
• Energetic self-starter with the ability to work in a fast-paced environment. Must have flexibility of working extended hours, weekends, holidays, on call and in remote and harsh environments.
• In addition to independent qualities, the ability to work well as part of a regional/global and virtual teams across multiple geographies/vertical markets.
• Bosiet, offshore Medical, MIST, and Emergency Breather System (EBS) to be included as part of mandatory courses to allow technicians to be deployed to offshore installations in EMEA regions.
• SafeGulf and SEMS certifications preferred but not mandatory.
• Well organized, effective written, verbal and presentation skills.
• Proficiency with the Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).