DOCUmation, Inc.

Field Service Technician - Dallas-Fort Worth

Dallas-Fort Worth, TX

Job Description

Field Service Technician

Posted: Sunday, 5/12/2024

Position: Field Service Technician
Department: Service
Reports To: Field Service Manager
Salary grade: DOE
FLSA Status: Full Time / Non-Exempt / Hourly
Location: DFW


The Service Technician role is a territory assignment with a high degree of troubleshooting ability and is capable of handling the full array of products serviced by DOCUmation. The individual is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with DOCUmation services and products, thereby influencing the sales of our office equipment and print solutions.


  • Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
  • Assist with the development of AEs assigned to the Field Service Team through technical assistance and product symptom/solution sharing
  • Manage the utilization of assets and resources to achieve targeted financial results and create superior value for DOCUmation and our customers
  • Analyze customer needs, recognize business opportunities, and influence sales volume growth
  • Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional
  • Complete all administrative aspects of the job on time and error-free
  • Provide accurate feedback with call close information, parts usage reporting and customer meter readings
  • Perform other activities that support DOCUmation and our service organization
  • 5+ years at an Associate or Entry Level Technician position preferred
  • Technical knowledge/skills
  • Analysis (problem identification)
  • Attention to Detail
  • Customer service orientation
  • Business skills
  • Communications – verbal and written
  • Planning and organizing, (work management)
  • Teamwork (cooperation)
  • Work standards (concern for quality)
  • Follow-up
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Referral program
  • Tuition reimbursement
  • Vision insurance

DOCUmation, Inc. At A Glance

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