Dolfintech

Field Service Technician - Illinois/Ohio - Chicago

Chicago, IL

Job Description

Field Service Technician - Illinois/Ohio

Posted: Saturday, 8/19/2023

COMPANY INFORMATION & OUR PURPOSE:
DolFinTech comes from the Merger of two great companies in the industry, Barri Financial Group and DolEx Financial Services. We operate in most of the USA. With hundreds of locations, and growing daily, the company and its employees are always looking for opportunities to make life easier for customers in this country and serve them with the warmth that characterizes the Hispanic culture. One of our primary objectives is to become the preferred option for our clients to carry out all their financial services. We want our clients to find in us the place where they can carry out all their transactions conveniently, in Spanish or English, together with an excellent level of service that characterizes us.

Our purpose is to provide superior quality non-banking financial services to the Hispanic population in the United States. As a result, our customers have rewarded us with their loyalty, enabling our employees, shareholders, and the communities where we live and work to move forward. We have an extensive product line to include Check Cashing, Money Transfers, Bill Payments, Currency Exchange, Phone Cards, Pre-Paid Visa Debit Cards, International Mobile Recharge, Lottery Tickets and Money Orders as well as exploring several other venues.

PRINCIPLES:

  • We conduct ourselves with the highest degree of honesty and integrity in all our dealings.
    • We treat ourselves, our customers, and our business partners as one big family.
    • We respect all individuals regardless of ethnicity, nationality, gender, educational level, etc.
    • We pride ourselves in providing the absolute best customer service in the financial services industry.
    • We welcome and promote the financial advancement of our employees and customers.

RESPONSABILITIES:

Field Services Technicians are responsible for all Barri & DolEx branch operation. Main responsibilities include booth construction, remodeling, and IT Equipment Revision for all stores. Providing service and onsite customer support during dispatched field visits. Manage on-site installations, repair, maintenance, and test tasks. Diagnosing errors or technical problems and determining proper solutions.

  • Coordinate and supervise new construction and remodeling.
  • Assist in negotiation with vendors, outsourcers, and contractors to secure infrastructure-specific products and services.
  • Assist with the preparation of RFPs, bid proposals, contracts, scope of work reports, and other documentation for infrastructure projects and associated efforts.
  • Test network performance and provide network performance statistics and reports.
  • Practice IT asset management, including maintenance of component inventory and related documentation.
  • Perform Scheduled preventive IT and Grounds maintenance for the proper operation maintenance of infrastructure, services, facilities, and systems.
  • Installation and configuration of infrastructure, surveillance, and security equipment for proper store operations.
  • Provide technical support and training to other team members.
  • Provide service and customer support during field visits or dispatches.
  • Manage all on site installation, repair, maintenance, and test tasks.
  • Diagnose errors or technical problems and determine proper solutions.
  • Produce timely and detailed service reports.
  • Operate vehicle in a safely manner and use field automation systems.
  • Follow all company’s filed procedures and protocols.
  • Cooperate with technical team and share information across the organization.
  • Comprehend customer requirements and make appropriate recommendations/briefings.
  • Build positive relationships with customers.
  • Coordinate the projects already established by the Field Services Manager from start to finish to maximize productivity and meet business needs.
  • Support After hour Emergencies as needed but not limited to Vandalism, Attempted Break-ins, or natural Disasters.
  • Ability to handle physical workload.
  • Complete work and repair service orders in a timely fashion
  • Estimate time and extent of repairs or installations.

REQUIRIMENTS:

  • The field service Technician has 1–5-year experience as a handy-man, Field Service Technician or Onsite Tech Support Technician
  • Valid Driver’s License
  • Knowledge and use of hand tools
  • Basic Networking, Cabling Management, Racking systems, Telephony Services, Surveillance Systems, repairs.
  • Handyman Skills for basic branch repairs such as but not limited to Sheetrock, Basic Electricity, plumbing, and painting and others.
  • Able to effectively communicate in Spanish and English to communicate with vendors and service providers.
  • Proven analytical and problem-solving abilities.
  • Service oriented.
  • Highly logical.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Deadline and detail-oriented

WORK CONDITIONS:


Fast paced environment with tight deadlines.

Travel is required.

Overtime hours may be required to meet project deadlines.

Sitting for extended periods of time.

Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects.

After hour Availability for Emergencies or schedule repairs.

Locations: Illinois - Ohio

RELATIONSHIP:


Report directs to Director of Operations

Dolfintech At A Glance

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