Silent Aire

Field Service Technician - Phoenix

Phoenix, AZ
Our portfolio of solutions includes modular data centers; power room modules, turnkey modular deploy

Job Description

Field Service Technician

Posted: Thursday, 8/10/2023

Silent-Aire Mission Critical Services

Primary Focus
Our company is always on the forefront in the creation of new and exciting products to support the data center industry. Our custom computer room air handling units (CRAHU) are industry leading examples of some of the most highly energy efficient and sophisticated cooling systems in the world. We are diverse, upbeat, creative, team-oriented engineers and managers working on a daily basis to develop datacenter cooling equipment that are changing the face of the data center facility.
We are seeking for this role an engineering technician who possesses authoritative knowledge of large-scale mechanical and/or mechanical infrastructure systems and adapt them for mission-critical facilities. Knowledge of architectural concerns, large-scale compute farms, control systems, and large industrial/commercial cooling distribution systems is a major plus. You should have extensive experience being involved in large scale technical operations, and demonstrable problem-solving leadership with limited oversight. You possess excellent communication skills, attention to detail, and the ability to create work product with highly accurate results.
You will spilt your time between interfacing with our customers in the field and working with manufacturing teams to optimize our product to provide the best possible service for our internal and external customers. You will work with design, quality assurance and manufacturing engineering teams to provide continual feedback from our customers.

Position Overview-

  • We offer 10 paid holidays.
  • Relocation is available for qualified applicants move up to five thousand.
  • Career Progression is available within the company.
  • Great pay.
  • An excellent working environment.

Specific Accountabilities

  • Read and interpret electrical, control and mechanical blueprints, drawings and other specifications.
  • Measure and lay out reference points for installation.
  • Assemble and install refrigeration or air conditioning components using hand and power tools.
  • Measure and cut piping and connect piping using welding and brazing equipment.
  • Start-up system and test for leaks using testing devices.
  • Recharge system with refrigerant, check and test regulators, calibrate system and perform routine maintenance.
  • Troubleshoot, diagnose and repair a wide variety of heating and cooling/refrigeration equipment/systems.
  • Troubleshoot diagnose and repair PLC Based Custom Controls designed and built by Silent-Aire. -


  • Focus is on independently achieving general objectives in support of an assigned project.
  • Works independently on varied assignments requiring a broad and/or specialized knowledge of refrigeration and HVAC.
  • Decision making is guided by applying standard procedures, may make modifications of procedures or use methods developed in previous assignments.


  • Required to communicate technical issues to technical and non-technical staff.
  • Need to maintain a high level of communication with both internal and external stakeholders, customers, contractors and industry peers.

Working Conditions

  • Need to have experience working in highly sensitive or mission critical facilities.
  • Industrial, Manufacturing Facilities and Field and office environments
  • Domestic and international travel may be required depending on business need.
  • Must possess valid passport/ID.
  • Travel to field worksite locations
  • Personal Protective Equipment (PPE)

Knowledge, Skills & Abilities

  • Knowledge of operating principles of various types of cooling/refrigeration equipment and systems
  • Registered refrigeration/HVAC, Controls Technician/Journeyman Trades Person a plus
  • Knowledge of electricity and electrical and solid state control systems
  • Knowledge of safety practices and building codes
  • Customer service skills
  • Start up and commissioning responsibilities at customers facilities.
  • Ability to read, understand and work from blueprints, specifications and schematics
  • Ability to maintain required records and prepare reports
  • Must possess valid driver’s license
  • Aptitude and communications skills related to acting independently
  • Technical and working knowledge of internal and industry design and construction codes and standards
  • Proven planning, organizational, problem solving, decision–making, supplemented with a practical aptitude
  • Ability to lift 40lbs and use ladders working from heights.
  • Must be able to pass a DOD background check, requiring proof of US Citizenship.

Reporting Relationships

  • Field Operations Team and Plant Managers

Additional Comments

  • Willingness to travel to customer locations (domestic and international).

Company uniform required.

This is a safety sensitive position.
Silent Aire is an Equal Opportunity Employer.

Job Type: Full-time

Salary: From $25.00 per hour


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance


  • 8 hour shift
  • Monday to Friday
  • Overtime

Ability to commute/relocate:

  • Phoenix, AZ: Reliably commute or planning to relocate before starting work (Required)

Willingness to travel:

  • 25% (Preferred)

Work Location: In person

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Silent Aire At A Glance

Our portfolio of solutions includes modular data centers; power room modules, turnkey modular deployments, custom HVAC (CRACs, CRAHUs, AHUs) and mission critical services. Silent-Aire employs over 3000 people, with a total of 15 facilities and over 1 million square ft of capacity in Gilbert, Arizona, Edmonton, Alberta, and Dublin, Ireland. There are sales/service centers in Seattle, Washington, Boardman, Oregon, Ashburn, Virginia and Dublin. Our innovative solutions have earned us the trust of the leading hyperscale and edge data center owners and operators.
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