Field Service Technician - Canton

Canton, MA
ABB is a leading global technology company that energizes the transformation of society and industry

Job Description

Field Service Technician

Posted: Friday, 12/1/2023

Field Service Technician

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

As a Field Service Technician, you will execute service work according to agreed work flows and in accordance with ABB standard processes and safety guidelines in Electrification Smart Power. You will deliver excellent customer service to satisfy customers. In close cooperation with customer and other ABB teams, you will take actions to identify new Service business opportunities for ABB.

This position reports to

Service Manager

Your responsibilities

  • Perform Service tasks, identify technical problems, and make analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.)
  • Contribute to customer satisfaction by executing Service work according to customer order and expectation; create and maintain a good relationship with customers and understand their needs, identifying new sales opportunities and communicating them internally.
  • Coordinate, prepare, and ensure that all materials, parts and equipment are available and at the appropriate quality for Service activities.
  • Prepare all documents and reports to be signed by the customer representative, reporting work done in a timely manner and following up when needed.
  • Proactively identify potential equipment failures, request proactive corrective actions, and troubleshoot equipment failure and make recommendations to avoid repeating the problem in the future.
  • Proactively identify suggestions for product and quality improvement and communicate them further in the ABB organization, providing recommendations to management to improve operations and customer service.
  • Apply safety rules and safe practices as well as environmental responsibilities, reporting unsafe practices and incidents.

Your background

  • Bachelor’s degree in Electrical Engineering, Electrical Engineering Technology or equivalent military experience or Associates Degree with 2 or more years’ experience in servicing critical power equipment.
  • Will consider High School Diploma/GED and 10 or more years’ experience.
  • Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
  • Advanced level of ability to use Microsoft Office products.
  • Moderate ability to self-Project Manage using MS Project or Excel.
  • Advanced ability to write test plans and reports detailing test results.
  • Candidates must already have a work authorization that would permit them to work for ABB in the US.


  • Retirement plan
  • Life insurance
  • Disability insurance
  • Healthcare plan
  • Wellbeing program

More about us

ABB Smart Power is a global technology leader, with products and solutions that make power supplies smart, connected and protected. Its intelligent products and solutions make power more competitive by improving the energy efficiency, productivity and reliability of almost any operation. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected]. Resumes and applications will not be accepted in this manner. #LI-Hybrid

ABB At A Glance

ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ABB’s success is driven by about 105,000 talented employees in over 100 countries. www.abb.com To find out why ABB is considered an employer of choice around the world, please visit careers.abb Make it your story!
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