Marvin

Field Service Technician - Kent

Kent, WA
At Marvin, we’re driven to imagine and create better ways of living. And that goes beyond our custom

Job Description

Field Service Technician

Posted: Wednesday, 12/13/2023

Do you have experience as a general contractor or background working in construction? Are you interested in working for a company that puts your wellbeing first, providing comprehensive benefits starting on your first day, profit sharing, and 401k savings match? If yes, consider joining Marvin Replacement as a Field Service Technician.

In this role you will provide after-install support for Infinity from Marvin windows and doors, collaborating with our customers to provide outstanding experience.


Highlights of your role

  • Provide post-install field diagnosing, repair, and service support for Marvin Replacement windows and doors.
  • Professional, timely communication with all customers and Marvin Replacement support staff that will allow us to fulfill our mission of delivering a delightful customer experience.
  • Efficient time management, detail oriented and onsite service resolution that meets our stated service goals and the needs of our targeted customer.
  • Clear, concise jobsite documentation that provides insight to the inside support staff to facilitate timely closure of all service requests.
  • Manage and maintain company issued assets, i.e. trucks, tools, phone and computer/notepad.
  • Provide supplemental support to Warehouse and Project Managers when appropriate, such as, but not limited to, assisting with deliveries and project staging.
  • Salary range per hour and job title based on experience

You're a good fit if you have

  • High school diploma
  • Excellent driving record and valid driver's license.
  • 3+ years of construction background. Window and door product knowledge; a good background in construction and installation practices.
  • Must be able to meet physical requirements of position including lifting up to 75 pounds, climbing ladders and scaffolding.
  • Regional travel will be required, with some overnight stays on occasion and depending on preference.
  • Dependable, solid work ethic and a self-starter.
  • Excellent communication skills; must be able to deliver a difficult message and manage customer expectations.
  • Excellent computer skills with the ability to use Marvin computer programs and systems.
  • A positive can-do attitude with the ability to think outside the box to resolve service issues.
  • Must have the ability to make sound decisions that impact the company from a financial standpoint.

Your opportunity for better living
At Marvin, we’re driven to imagine and create better ways of living. And that goes beyond our customers, to our communities and the colleagues beside us every day. We offer competitive compensation, an extensive benefits package that includes health insurance on day one of employment, paid time off and paid holidays, and a 401K retirement savings match.


We also support your overall wellness in other meaningful ways, including your own company-funded well-being account that can be used for anything from travel to a day at the spa, gym memberships or fun experiences with family and friends. You will be rewarded through our profit-sharing program, which recognizes the important role all employees play in making Marvin a success year, after year.


As a premier company with locations across North America, Marvin’s portfolio also includes three additional premium brands: Infinity Replacement Windows, TruStile Doors, and Marvin Coastline. Together, we share one purpose and live our values. Our culture is built on generations of doing the right thing and putting our people first. Join us, and experience better living at Marvin.


EOE

This job posting is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any offer of employment is contingent on the completion of a drug screen to company standards

Marvin At A Glance

At Marvin, we’re driven to imagine and create better ways of living. And that goes beyond our customers, to our communities and the colleagues beside us every day. We offer competitive compensation, an extensive benefits package that includes health insurance on day one of employment, paid time off and paid holidays, and a 401K retirement savings match. We also support your overall wellness in other meaningful ways, including your own company-funded well-being account that can be used for anything from travel to a day at the spa, gym memberships or fun experiences with family and friends. In addition, you will be rewarded through our profit-sharing program, which recognizes the important role all employees play in making Marvin a success year, after year. Our culture is built on generations of family values that guide us to do the right thing. And as a premier company with locations across North America, we know we’re stronger together. Join us, and experience better living at Marvin.
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