Home Depot / THD

Field Service Technician - Trumbull

Trumbull, CT
The Home Depot, the world’s largest home improvement specialty retailer, values and rewards dedicate

Job Description

Field Service Technician

Posted: Thursday, 5/9/2024

Candidates must reside within a 20-mile radius of Trumbull, CT.

Schedule: One weekend day: Sunday-Thursday or Tuesday - Saturday 7:00am -3:30pm

Position Purpose:

The Field Service Technician is a skilled technician, adept at performing a full range of equipment repairs and maintaining a variety of industrial equipment found within Home Depot and external customers' retail locations and manufacturing facilities. Examples of equipment that they service may include, but is not limited to, paint shakers, carpet carousels, checkout stands, blind cutting machines, shopping carts, lifts, and more. This technician generally conducts maintenance and repairs in various locations within a reasonable radius of their home.

A Field Service Technician is also referred to as a Field Service Professional (FSP).

Includes Field Service Professional, Hybrid position (same HRIS Job Code) Basic and Complex repairs; combines MSP & FSP.

Key Responsibilities:

  • 30% Administrative and Communication - Utilize company technology platform to document all work performed on equipment, including labor and parts Accurately maintain, report and store parts inventory Complete and organize tech stock replenishment into company vehicle Proactively communicate with business partners and leaders regarding customer needs, parts and servicing of equipment to provide excellent customer service Effectively communicate with customers regarding service requested and provided.
  • 10% Compliance and Safety - Perform all work and assignments in accordance with proper safety practices Adhere to all THD and Safety rules and regulations Use sound judgment to address and eliminate safety related issues. Comply with company safety, driving and vehicle standards Complete pre and post vehicle inspections
  • 60% Repair and Maintenance - Diagnose, repair and perform preventive maintenance on industrial equipment both mechanically and electrically Perform proper inspections and testing of customer equipment aligned with preventive maintenance Be available and accessible by phone and tablet during work schedule in order to provide excellent customer service Perform other responsibilities and duties as required

Direct Manager/Direct Reports:

  • This Position typically reports to Region Equipment Services Manager
  • This Position has 0 Direct Reports
  • Typically requires overnight travel less than 10% of the time.

Home Depot / THD At A Glance

The Home Depot, the world’s largest home improvement specialty retailer, values and rewards dedicated, knowledgeable, and experienced professionals. We operate over 2,300 retail stores in all 50 states, the District of Columbia, Puerto Rico, the U.S. Virgin Islands, Guam, Canada, and Mexico. All of our associates have one thing in mind — helping our customers build and improve their homes. Join The Home Depot team today and see for yourself why we are consistently ranked as a top Fortune 500 company.
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