Wisenbaker Builder Services

Field Service Manager - Cabinets - Houston

Houston, TX

Job Description

Field Service Manager - Cabinets

Posted: Saturday, 12/9/2023

Job Purpose

The Field Service Manager supervises the installation and service of all product offerings within an assigned geographic area. This position acts as the field liaison between the company and the customer and ensures that field operational policies, processes and procedures are properly followed. The Area Manager has the ability to make the necessary decisions on behalf of Wisenbaker to better service the builder customer.

Primary Duties & Responsibilities

  • Read, interpret and understand a cabinet layout.
  • Measure for accessories parts, add-on’s or replacement cabinets.
  • Install all components of cabinetry, to include accessory parts & trim moldings.
  • Touch up or repair both painted and stained products.
  • Adjust & level doors, drawers/fronts and trim reveals.
  • Walk homes that have been installed and graded each week until complete and closed.
  • Create required work order with correct coding on iPad to complete walked jobs.
  • Communicate clearly with our customers (Builder) and our internal operations team on any materials needed or work to be performed. This would include an ETA on completion date to the customer.
  • Perform inspections with homeowners or builders and conduct immediate repairs if possible, to avoid an extra trip.
  • Pick up of all service parts from WBS facility. If unable to transport all parts, tech must coordinate with the WBS warehouse manager for delivery in order to complete the service and job ticket.
  • Train WBS personnel on service items along with conducting training for WBS sub-contractors
  • Work as a “journeyman” to apprentices within WBS who wish to become a field service technician
  • Cabinet service experience (3-5 years minimum)
  • Specialized knowledge of cabinetry construction and installation
  • Customer service skills
  • Great communication and ability to conduct training programs

Wisenbaker Builder Services At A Glance

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