Trane Technologies

Field Service Engineer II - New York

New York, NY
Trane Technologies is a climate innovator, with sustainability embedded into all we do. Our Trane® a

Job Description

Field Service Engineer II

Posted: Thursday, 8/17/2023

At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Job Summary:

This role supports Helmer Scientific, part of Trane Technologies Life Sciences Portfolio. Helmer Scientific designs, integrates, manufactures, markets, and distributes specialized medical and laboratory equipment to clinical and life science customers in over 125 countries, as well as provide after-market service and support.

The Field Service Engineer is responsible for installing, maintaining and troubleshooting Helmer and non Helmer medical devices in Hospitals, ambulatory facilities, research facilities and other life science laboratory environments that utilize scientific grade refrigerators. Similar troubleshooting and repair activities are also performed at Depot level. Identifies and recommends which products or services best fit customer needs. Experience in refrigeration troubleshooting and repair is required. The Level 2 FSE’s also has elevated responsibilities with regards to providing guidance and assistance to Level 1 FSE’s.
Essential Functions:
  • Promotes Helmer values as demonstrated in personal productivity and quality of work, management of internal/external relationships, actively seeking out and participating in Continuous Improvement practices, and willingness to engage and support team initiatives.
  • Comply with workplace safety procedures.
  • Troubleshoot and repair existing and future installations, provide feedback from the end user and identify additional services and products the end user may require. Meet service revenue sales targets, ensure strong contract retention and build and maintain strong relationships with customers.
  • Perform on site installations, in services, including customer product training and product introductions, and preventive maintenance
  • Ensure all documentation is accurate and completed on time
  • Maintain and manage service van inventory.
  • Mentor and coach junior FSE's
  • Other duties/responsibilities and projects as assigned (i.e. product updates)

Work Arrangements: Remote (within New York, NY territory)


Relative Work Experience: 3-6 years related work experience (refrigeration, HVAC and electro-mechanical troubleshooting and repairs, cascade refrigeration is a plus).

Education: High school diploma (AS/BS in refrigeration discipline or other technical discipline preferred).

Certifications / Licenses: EPA Universal certification preferred. Hold valid driver’s license and acceptable driving record as determined by our Insurance company

Computer Systems / Software: Proficient in Microsoft Office Suite.

Key Competencies:
  • Strong analytical, troubleshooting and problem solving skills relating to refrigeration systems and controls.
  • Multi stage or cascade refrigeration experiences a plus.
  • Proactively develops customer relationships by making efforts to listen to and understand the customer’s needs; anticipates and provides solutions to customer needs; gives high priority to customer satisfaction.
  • Ability to promote collaboration and teamwork inside/outside the department to reach common goals; open to and solicits diverse views and opinions from others; breaks down barriers to builds consensus.
  • Ability to apply technical knowledge in identifying cause-effect relationships that drive to effective problem resolution.
  • Sales aptitude demonstrating strong customer service and relationship skills
  • Professional communication skills

Base Compensation Range is $34.37 - $38.36 per hour

Disclaimer: This base salary range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Trane Technologies At A Glance

Trane Technologies is a climate innovator, with sustainability embedded into all we do. Our Trane® and Thermo King® businesses create access to cooling and comfort in buildings and homes, transport and protect food and perishables, connect customers to elevated performance with less environmental impact, dramatically reduce energy demands and carbon emissions, and innovate with a better world in mind. We are passionate, pioneering people connected by a bold purpose. We Uplift Others, Make an Impact, and Thrive at Work and Home. When you’re part of Trane Technologies, you belong to a leading team that shares an even greater purpose – we boldly challenge what’s possible for a more sustainable world. We are optimistic people who believe in a better future, and in the power of inclusion and collaboration to get us there. We boldly go.
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