CONNECT, powered by American Family Insurance

Field Property Claims Adjuster (Dallas, TX) - Dallas

Dallas, TX
CONNECT, powered by American Family Insurance, offers auto, home, condo, renters, umbrella and speci

Job Description

Field Property Claims Adjuster (Dallas, TX)

Posted: Thursday, 3/21/2024
Investigate and maintain property/casualty claims. Determine liability, secure information, reviews coverages, arrange appraisals, and settle claims. May work in the field or central location.

The Field Property Claims Adjuster position supports the Claim Division goal of ensuring customer service industry leadership and partners with agency to deliver seamless claim service. An experienced adjuster who can work on moderately complex claims. You will report to the Claims Manager

Job Level Summary
Requires working experience in own job discipline and broaden capabilities.
Continue to build knowledge of the company, processes and customers.
Perform a range of assignments related to job discipline.
Use prescribed policies in analyzing situations.
Receive a moderate level of guidance and direction.

Position Compensation Range:

$67,000.00 - $111,000.00

Pay Rate Type:


Compensation may vary based on the job level and your geographic work location.

Primary Accountabilities

  • Investigate origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel.
  • Identify complex issues and seeks assistance. Handle claims on a good faith basis.
  • Handle both 1st party claims under multiple policies types and numerous endorsements.
  • Conduct on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
  • Respond to customer inquiries, and close files.
  • Interpret and determine policies, leases, by-laws, declarations, articles and contract coverages and apply to all parties for assigned losses.
  • Provide all parties with claim process and status; answer questions or redirect to other areas.

The candidate(s) selected for this role will be employed by AFICS, Inc. (American Family Insurance Claims Services, Inc.), an affiliate of American Family Mutual Insurance Company, S.I.

In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home and/or in the field handling claims, typically within a 2-hour drive time radius. A company fleet vehicle is provided with the position.] On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events.


  • Prior experience writing estimates using Xactimate (1-3 years)
  • Offer to you will be made contingent on the results of applicable background checks.
  • Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.
  • Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position unless otherwise specified in the posting.

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.


CONNECT, powered by American Family Insurance At A Glance

CONNECT, powered by American Family Insurance, offers auto, home, condo, renters, umbrella and specialty insurance with exclusive discounts, benefits and Handle With Care experience. CONNECT is backed by American Family Insurance, a trusted industry leader with more than 90 years of experience. We make insurance simple and affordable, partnering with some of the world’s most well-known companies to offer exclusive discounts. These companies share our values: price products competitively and handle every client with care. To learn more about our company, visit www.connectbyamfam.com or call 1.800.535.2001. ©2020 American Family Connect Property and Casualty Insurance Company, Inc. All rights reserved. CONNECT, powered by American Family Insurance is the brand name of American Family Connect Property and Casualty Insurance Company and American Family Connect Insurance Company, De Pere, WI, both of which have sole financial responsibility for their own products. Insurance is underwritten by either company, depending on the state. The American Family Connect Insurance Agency, Inc., places policies with related and unrelated insurers. Each insurer is solely responsible for the claims on its policies and pays the Agency for policies sold. Both underwriting companies and the Agency are subsidiaries of American Family Insurance Mutual Holding Company. Insurance availability, discounts and savings may vary by region or state in accordance with state filings and applicable law. Certain restrictions and limitations apply.
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