Pittsburgh Ice Arena

Facility Operations Manager - New Kensington

New Kensington, PA

Job Description

Facility Operations Manager

Posted: Thursday, 10/5/2023

Company: Black Bear Sports Group / PIA Operating, LLC

Facility: Pittsburgh Ice Arena

Department: Operations

Position(s): Facility Manager I

Reports To: General Manager, other Senior Management in their absence

Job Type: Full Time, Exempt. Must be available to work weeknights and weekends

Salary: $45-48,000 commensurate with experience, plus facility specific perks

Job Summary:

The Facility Manager I is responsible for a variety of tasks during their shifts as a member of the Operations Team. The team member will provide superior customer service to guests at all times by providing a clean, safe, and welcoming environment while adhering to Company Policies, Procedures, and Best Practices.


● Provide fast and courteous service to all customers

● Provide information regarding location within the facility

● Performing safe ice resurfacings based on schedule of events for the ice rink

● Program and event set up and tear down including, but not limited to: various sporting equipment, tables/chairs, staging, signage, and other items as assigned by Supervisors

● Safely maintain ice resurfacer and other related ice making equipment, will train if needed

● Perform routine monitoring of the ice making plant (compressors, chiller system, dehumidification system, condenser system, etc)

● Complete maintenance logs and designated checklists as outlined by Supervisors

● Enforce facility posted rules to ensure the safety of all guests

● Provide janitorial upkeep throughout their shift

● Assist with skate rental duties during public skating and other skating events

● Basic Landscaping related duties such as weed control, mulching, clean up

● Basic Snow and Ice Maintenance duties such as sidewalk/lot shoveling and salting

● Assist with install/removal and ice install/removal

● Perform locker room cleaning and maintenance checks

● Event general staffing, set up/tear down

● Scorekeeping league games as needed

● Communicate via radio or other device with other employees throughout the shift

● Basic construction and maintenance duties including, but not limited to: painting, drywall repair, and glass/wood board replacement and associated clean up with these duties

● Scheduling of staff according to facility needs

● Hiring and training of new employees

● Other tasks and duties as assigned by Supervisors

● Enforcement of procedures, processes, and policies to staff and guests

● Assist with planning, and adhere to a budget for the facility and its proper allocation

● Basic accounting with preparation of daily deposits and balancing of drawers

● Shift coverage as needed

● Work with third party vendors and subcontractors to perform work as needed

● First point of contact for emergency situations


● High School Diploma or equivalent

● Valid Driver’s License required

● Obtain PA Act-15 related clearances within 30 days of employment and maintain those related clearances throughout employment at the facility

● Basic knowledge of construction, mechanical engineering, and/or refrigeration preferred

● CIT via US Ice Rink Association preferred, but not required

● Previous ability to operate heavy machinery including, but not limited to Ice Resurfacer (Zamboni), forklift, scissor lift, and articulating boom lift preferred but not required

● Flexibility to work late nights and weekends, as they are integral to the success of the Arena

● Ability to work in a fast paced environment and deal with multiple tasks simultaneously

● Ability to work in different climates, ranging from cold to hot, associated with an ice rink and indoor multipurpose sport arena

● Ability to safely navigate the building from one area/level to another

● Strong work ethic and positive attitude with excellent attention to detail

● Organizational and time management skills, with ability to problem solve under pressure

● Excellent customer service skills

● Excellent written and verbal communication skills

● Ability to work independently and as part of a team, at times with minimal or no supervision

Physical Demands of the Position:

● Stand, Walk, sit, use hands and fingers, handle objects and office tools, reach, balance, stoop, crouch, kneel, talk, and hear. The employee must occasionally lift and/or move up to 75 pounds. The employee is exposed to a variety of room and surface temperatures ranging from very cold on the ice to warm throughout the building with noise levels usually moderate to loud.

*This job description does not contain a comprehensive listing of activities, duties, or responsibilities. Other tasks and duties may be assigned as needed by Senior Management members.

Black Bear Sports Group and PIA Operating, LLC are an Equal Opportunity Employer.

Job Type: Full-time

Pay: $45,000.00 - $48,000.00 per year


  • Health insurance
  • Paid time off


  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Evening shift
  • Monday to Friday
  • Weekends as needed

Ability to commute/relocate:

  • New Kensington, PA 15068: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

  • Health insurance
  • Paid time off

Pittsburgh Ice Arena At A Glance

Apply Externally

Classet is a skilled trades network. Once you have applied, A Classet recruiter will reach out within 24 hours to learn more about your career search! Classet helps everyone from experienced crafstmen & women to eager apprentices find new opportunities. We are here to help you find the right fit for your career.