A-1 Total Service Plumbing

Experienced Plumbing Dispatcher - Los Angeles

Los Angeles, CA

Job Description

Experienced Plumbing Dispatcher

Posted: Wednesday, 11/1/2023

Dispatch Position - La Habra CA

Job Opportunity:

Experienced Plumbing Dispatcher with ServiceTitan Expertise Are you an experienced plumbing dispatcher with a keen understanding of ServiceTitan? Are you ready to join a dynamic team that values your skills and offers opportunities for growth? We're seeking a talented Plumbing Dispatcher to join our team and play a pivotal role in coordinating our plumbing operations using the ServiceTitan platform. Position: Dispatcher Location: La Habra Company: A-1 Total Service Plumbing About Us: A-1 Total Service Plumbing is a reputable and rapidly growing plumbing services company that prides itself on delivering top-notch customer experiences and high-quality plumbing solutions. We believe in fostering a collaborative and supportive work environment where each team member's contribution is recognized and valued.

Responsibilities:

  • Efficiently schedule and dispatch plumbing technicians to service calls using the ServiceTitan platform.
  • Prioritize and manage incoming service requests, ensuring prompt response and resolution.
  • Communicate effectively with customers to provide accurate arrival times and updates on service appointments.
  • Collaborate with the plumbing team to optimize scheduling and resource allocation.
  • Maintain accurate records, technician assignments, and job details in ServiceTitan.
  • Handle customer inquiries, provide information about services, and address concerns professionally.
  • Monitor and manage technician workloads to ensure efficient utilization of customer service.
  • Continuously improve dispatching processes to enhance overall efficiency and customer satisfaction.
Requirements
  • Proven experience as a plumbing dispatcher, with a strong background in using the ServiceTitan platform.
  • In-depth knowledge of plumbing systems, terminology, and common issues.
  • Excellent communication and customer service skills.
  • Strong organizational and multitasking abilities, with a sharp attention to detail.
  • Ability to work under pressure and in a fast-paced environment.
  • Familiarity with plumbing parts and equipment is a plus.
  • Prior experience in a similar role within the plumbing industry is highly desirable.

A-1 Total Service Plumbing At A Glance

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