Mr. Handyman

Estimator/Field Supervisor - Matthews

Matthews, NC
Mr. Handyman is your one-call solution for a wide range of home maintenance and repair needs. Our un

Job Description

Estimator/Field Supervisor

Posted: Thursday, 8/31/2023

Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Handyman we’re growing our team of professionals so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We’re looking for an experienced craftsman to manage and supervise our world-class Service Professionals, while taking excellent care of our customers.


Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members.

When you join the Mr. Handyman team, you get so much more than a job… you get a career you can be proud of, and the support of industry-leading software and business systems.


Why You’ll Want to Join Our Team

Here are just a few of the benefits you’ll receive when joining the Mr. Handyman team.

  • Company-supplied van including maintenance and fuel
  • A back office that takes care of scheduling and billing
  • An office team that answers all calls and helps you take care of the customers
  • Flexibility with hours so you can take care of life’s important events
  • Your own iPad and technology support for using our state-of-the-art internal system, ServiceTitan
  • And so much more…

Your Responsibilities as a Field Supervisor

  • Supervising the Team in Completing of Maintenance & Repairs in homes and businesses – You’ll be managing our team of Service Professionals who will be completing small to medium maintenance and repairs for home and commercial customers. Our typical project ranges from two hours to two days.
  • Making Recommendations and Managing Expectations with Customers – You’ll communicate with our Service Professionals and customers to help them understand what they need to have done and manage expectations about the scope of work and costs.
  • Create Life-Long Customers – Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.

How We’ll Measure Performance

Here are some of the ways that we’ll measure your performance in the role.

  • Quality of Work – We guarantee all our work for one year. The work needs to be done correctly, the first time.
  • Customer Satisfaction – You will be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction.
  • Efficiency – Doing the job well and doing the job in a timely manner are critical to success in this role.

What We Want From You

  • To align with our culture to be the very best Handyman service available.
  • Be a Rockstar by providing the very best customer service and work ethic.
  • Buy into our vision to be a common household name for Handyman services.
  • Be a person of integrity in all you do.

To Succeed in this Role

  • You’ll need to successfully manage a team of Service Professionals
  • You’ll need to self-manage as you’ll often be working on your own.
  • You’ll need to speak with customers and provide excellent customer service.
  • You’ll need to have the necessary tools, including the ability to use technology.
  • You'll need to document the job while following our process, the Mr. Handyman Way.

Job Requirements

Requirements
  • Live within the area
  • Have 8+ years of paid industry experience
  • Solving problems must come easily to you
  • Ability to manage a staff of Service Professionals
  • Own your own tools
  • Be insurable for driving our vehicle
  • Complete a background check
  • Able to safely work at heights and work overheard for extended periods of time
  • Professional appearance
  • Able to lift 50 pounds independently
Benefits
  • Company-supplied van including maintenance and fuel
  • A back office that takes care of scheduling and billing
  • An office team that answers all calls and helps you take care of the customers
  • Flexibility with hours so you can take care of life’s important events
  • Your own iPad and technology support for using our state-of-the-art internal system, ServiceTitan
  • And so much more…

Mr. Handyman At A Glance

Mr. Handyman is your one-call solution for a wide range of home maintenance and repair needs. Our uniformed technicians are fully insured professionals. We arrive on time in uniform and a marked van with the tools to complete the job right. Mr. Handyman technicians are highly skilled craftsmen with an average of 10 years’ experience in the trades. We’re home repair and improvement experts, and we are known for the quality of our workmanship and professional reliability so you know the job will be done correctly and efficiently. Mr. Handyman, a Neighborly company, was founded in 1996 and has served nearly 1 million customers across North America. When you need service done on your home, you want to feel confident calling a company you can trust to do the job right. From plumbing to electrical, appliance repair to maid service, Neighborly™ has your entire home covered. Apply at: https://mrhandymancareers.careerplug.com/jobs
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