Engineering Tech II - Waltham

Waltham, MA
"We are the only company in our industry bringing together our expertise in inpatient care with the

Job Description

Engineering Tech II

Posted: Wednesday, 11/15/2023


The incumbent will assist engineers and customers in the area of Engineering, Equipment and Quality to test and improve the reliability of NxStage's products. This may include the basic repair and handling of NxStage product systems along with inspection, testing and evaluation of product conformance.



  • Perform at the highest degree of skill, operations such as cleaning, packing and material handling
  • Act as system expert on NxStage product systems
  • Travel to customer sites for installations, training and repair with little or no notice
  • Expert ability in testing, calibration, preventative maintenance and simple troubleshooting
  • Work under limited supervision
  • Ability and willingness to engage in complex service activities and projects, create service documentation, provide training and may be assigned to functional supervision on a limited basis


  • Perform reliability testing on various NxStage products, record data and summarize results
  • Execute validation protocols, perform functional testing under the direction of an Engineer and document results
  • Collaborate in the production of NxStage products and/or equipment as required
  • Participate in continuous improvement activities including fixture development and process improvement
  • Assess customer returned product to determine failure modes and identify root causes


  • Participate in the investigation of manufacturing problems and product complaints
  • Lead in the review of Device History Records for the purpose of product release
  • Assist in Document Control
  • Calibration and quality system performance tracking
  • Database maintenance
  • Assist in inspections and testing of product components to ensure compliance to specifications and applicable standards as assigned

Software Quality

  • Performs audits and tests of software products in accordance with software test plans and procedures
  • Debugs and characterizes defects, providing detailed configuration and descriptions for passing and failing tests for defect reports
  • Maintains documentation of testing and reports results
  • Identifies actual or potential problems in test procedures or company products
  • Assists product development and quality engineers in the diagnosis and replication of product failures
  • Maintains software library and offsite storage of software
  • Manages equipment used by the software quality team
  • May be required to administer or maintain some software programs used by the team.
  • Other duties as assigned

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.


  • The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Significant travel upwards of 90%


  • An associate's or technical degree is preferred


  • 3+ years experience
  • Exceptional troubleshooting ability
  • Exceptional customer relation skills
  • Demonstrated ability to manage projects and meet required timelines
  • Good organizational and follow-up skills
  • Ability to interface with multiple groups in the organization to resolve service issues
  • Overall positive and optimistic attitude
  • Must possess the ability to use various common hand and power assisted assembly tools.
  • Strong Computer skills
  • Ability to lift heavy objects and work in areas not necessarily optimized for service activity

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.


"We are the only company in our industry bringing together our expertise in inpatient care with the development of industry-leading technologies, products, and services. We take great pride in the superior care we give to our patients and the best-in-class service we provide to our customers." – Bill Valle, CEO of Fresenius Medical Care North America About Fresenius Medical Care Fresenius Medical Care is a global company led by Rice Powell, CEO, the CEO of the North American division is Bill Valle. At Fresenius Medical Care North America, our success as a global leader in dialysis healthcare comes from our commitment to our values and rich history of improving the lives of patients. From our early beginnings as a pharmaceutical company in Germany in 1912 to the founding of Fresenius Medical Care North America in 1996, to our outstanding growth and development today, we constantly stay true to our core values and our steadfast belief that our people make the difference. As we continue to innovate and shape the future of healthcare, our values and history serve as a roadmap for delivering the best possible quality of life for our patients –and employees. Our Mission To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the healthcare industry are judged. Our Vision To be the leader and partner of choice in managing care in a value-based system, we must continuously create clinical value for our patients and payors that translates to economic value for all of us. Our Values Collaborative - We team-up. We join forces to accomplish more than what is possible individually. We know how to work together for our shared purpose and to achieve our goals as one company. We communicate openly. Proactive - We get things done. We see opportunities where others don't and challenge the status quo with a no-limits mindset. We take the initiative to make an impact with our work. We ask questions to clearly understand what needs to be done and take ownership of the results. Reliable - We do what we say. We put patients and partners first and consistently deliver exceptional service. We act with honesty and integrity, never compromising safety, quality, or the health of our patients. We show respect and lead by example. We are a trusted companion to our patients, partners, and colleagues. Excellent - We exceed expectations. We are results oriented and use best practices. We continuously drive quality and progress to lead the business toward a successful future. We suggest ideas on how to improve and innovate. Join Us! With Fresenius Medical Care North America, you will “be the difference,” enabling patients to thrive, providing comfort to families, supporting coworkers so they can realize their goals, compelling our company to achieve through innovation and performance, and driving the development of your career. Whether you’re managing a great team, developing powerful marketing strategies, or researching product innovation, working with us is the chance to use your strengths and talents with a global leader in healthcare. As you help people with kidney disease lead longer, better and healthier lives, we’ll help you build the career you want. Our team is made up of over 70,000 dedicated employees in North America, all of whom focus on being the difference and delivering the highest-quality care to people with kidney disease. Come, join us!
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