Rooter Hero

Dispatcher/Customer Service Rep - Bay Area East

Martinez, California
Rooter Hero is the largest plumbing company in the state of California, offering 24-hour emergency repair and installation services.

Job Description

Dispatcher/Customer Service Rep

Posted: Friday, 3/10/2023

Hiring for Contact Center Customer Service Professionals!

Rooter Hero Plumbing & Air is the fastest growing company taking over the California plumbing scene, and the Contact Center is the first employee to customer touchpoint, making it one of the most important jobs there is.


Your day to day will consist of:

  • Obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying customer experience, behavioral science; participating in educational opportunities.
  • Dispatches Technicians to client’s homes.
  • Responds to email leads, web chats, and review site messages.


We are offering a starting wage of $20 to $25 per hour, depending on your experience level.. We aggressively promote from within, and if you do great work, your upside at Rooter Hero is unlimited!

Requirements
  • Great Verbal communication
  • Phone & Data entry skills
  • Customer service & Professionalism
  • Multi-tasking to support the team!
Benefits
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Paid training
  • Vision insurance

Rooter Hero At A Glance

About Rooter Hero

We are the largest plumbing company in the state of California, and our goal is to have 200 locations nationwide. We pride ourselves on fast response times, 24/7 availability, being experts in the plumbing field, and being a trusted, reliable, and experienced brand for our customers.

A Day in the Life

We are open 24 hours a day, 7 days a week for our customers. We take on everything from:

  • Drain & Sewer Repairs
  • Preventative Maintenance
  • Water Heaters
  • Installation & Replacement Services
  • Bathroom Plumbing
  • Water Line Replacement
  • Broken Pipe Replacement
  • Emergency Services
  • & More
If you are looking to join an organization where you can learn & expand your skillset while also bringing in top pay - let's talk.

Why Work for Us

Rooter Hero is a growing organization looking for individuals who want to grow with us. Whether you are a plumber, a drain cleaning specialist, a laborer, an operations manager or a sales specialist we'd be interested in talking with you. Our goal is to establish 200 Rooter Hero locations across the country

Top Earners at Rooter Hero

Our top Installers are making over $100K a year. Sales specialists can make $100,000 their first year with the potential to make $350,000 as you gain experience. (We currently have a sales specialist who will break the $400,000 mark this year.)

We pride ourselves on being the highest paying company in the industry - we want to bring on the best talent to grow with us.
Apply Now

Classet is a skilled trades network. Once you have applied, A Classet recruiter will reach out within 24 hours to learn more about your career search! Classet helps everyone from experienced crafstmen & women to eager apprentices find new opportunities. We are here to help you find the right fit for your career.