JL Plumbing, L.L.C.

Dispatcher -

, United

Job Description

Dispatcher

Posted: Thursday, 11/30/2023

Join our team as a dispatcher for our plumbing company. In this remote position, you will be a vital liaison between our skilled technicians and valued customers. Your organizational skills and communication skills will play a key role in ensuring smooth coordination of plumbing services from the comfort of your home.

Key Responsibilities:

  • Scheduling and routing. Efficiently schedule plumbing service appointments by considering technician availability and geographic logistics for optimal efficiency.
  • Customer Liaison: Act as the primary point of contact for customers by providing updates on service timing, responding to inquiries, and ensuring a positive customer experience.
  • Technical Support: Offer remote support to field technicians, ensuring they have the information and resources they need to complete assignments successfully.
  • Emergency Response: Handle emergency calls calmly, quickly dispatching the appropriate personnel to resolve urgent plumbing problems.
  • Documentation and Reporting: Keep accurate records of service requests, jobs and customer interactions using our dispatch software. Generate reports as needed.
Requirements
  • Work Experience: Experience in a dispatch position.
  • Technology Skills: Ability to use dispatch software, email and telephone systems. Ability to adapt and leverage evolving technologies for effective remote coordination.
  • Communication Skills: Excellent verbal and written communication skills to interact professionally and effectively with both customers and technicians.
  • Problem Solving: Ability to think quickly, troubleshoot problems, and make informed decisions in a fast-paced, remote environment.
  • Organizational Skills: Strong organizational and multi-tasking abilities to manage schedules, prioritize tasks, and adapt to changing priorities.
Benefits
  • 401(k)
  • Health insurance
  • Life insurance
  • Paid time off

JL Plumbing, L.L.C. At A Glance

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