TForce Logistics

Dispatcher - Phoenix

Phoenix, AZ
TForce Logistics is an asset-light final mile logistics and transportation provider with extensive c

Job Description


Posted: Wednesday, 3/20/2024




REPORTING TO TITLE: Dispatcher Supervisors/Managers, Operations Manager,

Branch Manager


The Dispatch position is responsible for the daily pick up and delivery coordination of customer’s service requests, to drivers, bikers, and walkers.


  • Verify the total number of drivers working each day and recommend if additional drivers are required.
  • Confirm the completion of calls.
  • Respond within 10 minutes to any callbacks, messages or cancellations.
  • Encourage and motivate all drivers to meet maximum potential while maintaining delivery time specifications.
  • Maintain professionalism, respect, fairness and dignity in all driver relationships.
  • Orientation and motivation as required relating to the drivers, bikers and walkers.
  • Recognize and prioritize—alert for immediate dispatch.
  • Identify and ensure all customers are given 100% performance on deliveries.
  • Ensure on-time work completion and prompt pick-up in accordance with established standards of service.
  • Provide assistance to other dispatch boards.
  • Provide assistance to distribution as well as other departments.
  • Provide Dispatch Supervisor/Operations Management with information on equipment failures and problems.
  • Other duties as required.
  • High School graduate or GED required.
  • Some college hours desired.
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

TForce Logistics At A Glance

TForce Logistics is an asset-light final mile logistics and transportation provider with extensive coverage across the United States and Canada. We focus on customization rather than standardization. We take pride in our ability to create flexible solutions and provide clients accessible, competitively priced same-day and next-day delivery services.
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