PEP Solar

Customer Success Specialist - Phoenix

Phoenix, Arizona
PEP Solar is a privately owned solar panel installation company based in Phoenix, Arizona. With over 40 years of experience, we offer advanced energy product solutions for homes and businesses. Our services include solar installation, smart technology ...

Job Description

Customer Success Specialist

Posted: Wednesday, 12/28/2022

We're looking for an experienced Customer Success Manager with a love for customer advocacy and a commitment to delivering impeccable service!

You'll be responsible for developing customer relationships that promote retention and loyalty. You will gather feedback from customers, analyze customer data to identify and create best business practices and policies that optimize customer experience.

You will get a guaranteed hourly rate, and then earn commissions based on customer meetings you set! Our top earners are making around $50 per hour in this role!

Some of your day to day will look like:

  • Develop a trusted advisor relationship with our customer base
  • Coordinate with the engineering team to participate in the initial customer on-boarding kickoff meeting in order to ensure all customers get off to the right start
  • Be the single point of contact and escalation for the customer. Work closely with internal resources on escalation and resolution processes for critical customer issues
  • Track customer activity to identify churn risk and work proactively via targeted outreach campaigns to eliminate that risk, while simultaneously identifying and closing upsell opportunities when applicable
  • Increase customer retention and adoption rates by conducting regular check-in calls to assess level of satisfaction, or lack thereof
  • Serve as customer advocate, including: collecting customer feedback, understanding customer and industry trends and articulating those back to the business
Requirements
  • Bachelor’s degree required; masters preferred
  • 3+ years’ experience in customer success preferably in an energy, construction, or technical field of focus
  • Proven conflict resolution skills
  • Well organized, with excellent verbal and written communication skills
  • Ability to manage influence and decision-making through persuasion, negotiation, and consensus building
  • Strong empathy for customers AND passion for revenue and growth
  • Proficiency with software tools such as SalesForce.com, MSOffice, MS Project and other PM software tools
  • Understanding of solar PV products and industries
Benefits
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

PEP Solar At A Glance

Are you interested in a career that puts you at the forefront of technology, sustainability, and the betterment of our global community?

If so, then your future starts now.

Don’t just dream about making a difference; have a real-world impact on your community when you join the PEP Solar team. PEP Solar is now hiring for solar and green technology jobs in Phoenix, searching for qualified candidates who are passionate about the transformative power of solar energy.

Since our founding, the PEP Solar mission has been based on four distinct, but interconnected goals:

  • To help our country break free from our dependence on foreign oil/coal-fueled energy
  • To provide people with access to cleaner, better-quality air through the use of advanced equipment that prioritizes economic and social responsibility
  • To connect our clients with proven products and practical energy solutions for their homes and businesses
  • To serve as a trusted source of information, putting integrity and honesty above all

If you can envision yourself supporting our mission and efforts as a solar energy professional, PEP Solar would love to hear from you.

An Arizona-Based Company with a Long History of Community Leadership

When Senator Barry Goldwater searched for a safe energy solution for the Navajo Nation in 1981, PEP Solar answered his call. Decades before solar would become the highly in-demand energy option that it is today, we designed and installed solar electric off-grid systems for the communities in need.

It was this project that earned our company the distinction of being Arizona’s first solar panel installer. Thirty-plus years later, we have continued to uphold that legacy. Multi-generational products, partnerships with the best solar equipment manufacturers, and incredible bonds with the people of Phoenix are all factors that have contributed to the longevity and success of PEP Solar.

For us, it’s never been about capitalizing on the latest energy “trend” – especially because solar energy is anything but. Instead, we’ve always been motivated by our authentic belief in the value of the products and services we provide to our community.

United by our common goals and shared passion for the future of energy

The PEP Solar team is more than just a group of coworkers – we really do consider ourselves a family, both in and out of the workplace.

What does this mean for you? As a PEP Solar employee, you can count on:

  • A positive working environment that values the thoughts, opinions, and perspectives of all employees
  • Learning from experienced mentors who genuinely want to see you succeed
  • The opportunity to embark on a long-term career path that provides both job security and fulfillment
  • Ongoing training and education to help you expand your skillset
Apply Now

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