Lane Bryant

Customer Specialist - Columbus

Columbus, OH
Our founder, Lena Bryant, invented plus-size fashion. She found ingenious solutions and pioneered fa

Job Description

Customer Specialist

Posted: Friday, 5/3/2024

About us

Our founder, Lena Bryant didn't set out to change fashion forever, but that's exactly what she did. 120 years later, Lane Bryant remains the iconic plus-size brand. Empowering women is kind of our thing. Our inclusive community of customers and associates champions the acceptance of all sizes, shapes, and people. If you believe in the power of clothes to create confidence and empower self-expression, you'll be at home here.

Overview:

The Lane Bryant Customer Specialist is responsible for creating and fostering a sense of hospitality through exceptional customer experiences that exemplify our diverse, inclusive culture. Customer Specialists build enduring relationships with new and existing customers that contribute to achievement of Company goals.


Success Characteristics:

  • Possesses a customer-centric mentality and understands the importance and contribution exceptional service plays in growing store sales.
  • Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers.
  • Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment.
  • Passionate about selling and seeks organized and thoughtful ways to attract new customers to the brand.
  • Demonstrates excellent written and verbal communication skills and a high level of integrity.
  • Has strong organizational skills and the ability to multi-task in a fast paced, ever-changing environment.
  • Professional, assertive, and friendly with the ability to make sound decisions independently.

Responsibilities:

Sales and Service:
  • Identifies customer needs & wants with curiosity and confidence through intentional conversation.
  • Uses company resources to reinforce the brand experience and facilitate/build strong, enduring relationships to achieve productivity and sales goals.
  • Shares current products and fashion trends with customers to appropriately wardrobe, inspire and build trust.
  • Introduces the Brand’s broad range of products and services to the customer in a relevant and timely manner to achieve key sales and service metrics.
  • Demonstrates strong planning and organizational skills proactively contacting clientele to build and deepen relationships in ways that are relevant, timely and meaningful to the client.
  • Professionally represents the brand image fashionably.
  • Active participant in community/store activities and events that promote the Brand when appropriate or available.

Business Acumen:
  • Stays abreast of the business and competitive landscape, fashion trends and key business drivers to strategically identify opportunities that will maximize sales and ensure financial goals are achieved.

Operations:
  • Support areas of operational excellence as needed.
  • Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
  • Protect company assets and maintain a safe work environment.
  • Follow all company policies and procedures as well as local, state, and federal employment laws.

Requirements:
  • Strong sales experience preferred with demonstrated ability to meet or exceed performance standards.
  • Ability to work at least (20) hours per week. With a flexible schedule including nights, weekends, and holidays.
  • Ability to navigate register and computer/handheld systems with intermediate computer and keyboarding skills.
  • Proficient and confident utilizing mobile technology to engage with customers.
  • Adjust or move store fixtures including but not limited to garment racks, mannequins, shipment boxes or merchandise weighing up to 25 pounds in all directions on a frequent basis; may need to adjust or move objects or merchandise weighing as much as 50 pounds in all directions on occasion and with assistance as available.
  • Retrieve merchandise displayed or stored above shoulder level on a frequent basis, which may include climbing up to a 12-foot ladder; may need to replace overhead lightbulbs, signs, etc. on an occasional basis using up to a 12-foot ladder.

Location:

Store 7117 -Easton Town Center-LaneBryant-Columbus, OH 43219

Position Type:

Regular/Part time

Equal Employment Opportunity

The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.

The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process.

Lane Bryant At A Glance

Our founder, Lena Bryant, invented plus-size fashion. She found ingenious solutions and pioneered fashion for women who didn't have a place. And now, over a century later, we're still creating possibilities for women of all shapes. Every day. At Lane Bryant, we believe that every woman can (and will) achieve what she wants. That possibilities are endless. And that boundaries are made to be pushed. If you love fashion and want to work for a forward-thinking brand, your dream job could be waiting at our home office located in Columbus, Ohio, or at any of our stores nationwide.
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