AdventHealth Shawnee Mission

Customer Service Team Lead - Shawnee Mission

Shawnee Mission, KS
AdventHealth Shawnee Mission has provided faith-based, whole person care to the Kansas City communit

Job Description

Customer Service Team Lead

Posted: Sunday, 8/13/2023
Description
Work Hours/Shifts

Shawnee Mission Health
SMH has provided faith-based, whole person care to the Kansas City community since 1962. SMH is more than just a hospital campus. We’re a network of health care facilities working to exceed expectations by delivering quality care with compassion and supporting an exceptional staff of more than 700 physicians representing 50 medical specialties.
Our mission of Improving Health Through Christian Service is achieved each and every day through the dedication and commitment of our associates, physicians and volunteers. We strive to be a regional beacon of wellness, hope and healing attracting customers seeking unsurpassed clinical quality and compassionate care for the whole person, following the example of Christ's healing ministry.
The largest health care provider in Johnson County, Kansas, the SMH network includes SMMC and SMH - Prairie Star and will soon include SMH - Blue Valley, a third major health care facility. Our 54-acre campus at SMMC is comprised of the main hospital, a community health education building, six physician office buildings and an associate child care center. The Emergency Department at SMMC is the busiest in Johnson County. We deliver more babies each year at the Shawnee Mission Birth Center than any other hospital in the metropolitan area and our Center for Women’s Health is nationally recognized. We have seven Shawnee Mission Primary Care locations with more than 30 Board-certified doctors who specialize in family medicine, internal medicine and pediatrics as well as Centra Care Shawnee Mission Urgent Care locations.
Qualifications
You will be responsible for:
  • Provides direction and support to the Customer Service area in conjunction with the Patient Accounts Manager.
  • Takes a leading role in Self Pay Management.
  • Handles incoming calls about patient balances, collecting payments, and assisting patients as needed with their accounts.
  • Works closely with the self-pay and collections vendor on account resolution.
  • Provides guidance and training to assigned staff on current and updated processes, policies, procedures within the customer service area.
  • Understands and maintains a working knowledge of industry standards and workflows within the customer service area.
  • Communicates process improvement opportunities and assists the Patient Account Manager in implementation.
  • Participates in hiring, orienting and assigning staff to assure adequate coverage within the customer service area.
What will you need?
  • 2 to 5 Years of Position-Related Experience
  • High School Diploma or Equivalent
  • Medical Terminology knowledge
  • Experience in Customer Service, Billing, and/or AR Management
  • Prior Cerner Application Experience Preferred


This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

AdventHealth Shawnee Mission At A Glance

AdventHealth Shawnee Mission has provided faith-based, whole person care to the Kansas City community since 1962. Our mission of Extending the Healing Ministry of Christ is achieved each day through the dedication of our team members, physicians and volunteers. By following the example of Christ’s healing ministry, we strive to be a regional beacon of wellness and healing to attract those seeking unsurpassed clinical quality and compassionate care for the whole person.
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