Jazz Home Services

Customer Service Representative (HVAC/Plumbing) - Pleasanton

Pleasanton, CA
Since opening in 2015, Jazz Heating, Air Conditioning and Plumbing has earned a positive reputation

Job Description

Customer Service Representative (HVAC/Plumbing)

Posted: Tuesday, 3/5/2024




If you are looking to take your career to the next level with an outstanding company, look no further! Jazz Home Services is looking for driven individuals with 2+ years of experience to take on the role of Customer Service Representative based out of our Pleasanton, CA location. Jazz Home Services is a premier provider of heating, cooling and plumbing services across the Bay Area. Our company provides an excellent work environment and is passionate in its dedication to achievement with the utmost emphasis on building excellent customer relationships. We place an enormous value on the welfare and commitment of our employees as well as the superior level of service they provide to our customers. Working at Jazz Home Services is like working with your friends and family - we take great care of our staff and treat everyone with mutual respect and kindness. We are looking for career-oriented, honest and hardworking people to join our expanding team. We pride ourselves on the commitment to provide our customers the utmost quality workmanship and service - that is and ALWAYS will be our #1 goal.

The Customer Service Representative (CSR) primarily handles inbound and outbound calls with clients. Experience in an HVAC/Plumbing office environment is highly desired, but not required for this role. This individual must have a high level of interpersonal and customer service skills and the ability to communicate cross-functionally with different individuals, departments and external parties. This position is provided with the support of a dynamic team, a large client database, state of the art equipment and a customer service focused management team that believes in doing things the right way, not the easy way.

Reasons people LOVE working here:

Along with our industry-leading pay and incentive programs, we also provide flexible schedules to match YOUR lifestyle and NO ON-CALL. The following are just a few examples of schedules we are looking to hire for TODAY:

  • Mon-Fri 7:30am - 4:00pm
  • Tue-Sat 7:30am - 4:00pm
  • Sun-Thu 7:30am - 4:00pm

These are just examples - we will customize your shift with YOU!

BENEFITS people ENJOY while working here:

  • 100% Paid employee healthcare benefits options available (medical, dental, vision)
  • 401k Savings Plan
  • Paid vacation/sick/holiday time off
  • Paid Training & Development programs to help YOU grow
  • Consistent and reliable full-time, year-round work
  • Bonus and commission incentives (for select roles)
  • Company-issued phone and tablet (for select roles)
  • Use of new, clean, fully stocked trucks and gas card (for select roles)
  • Company uniform (for select roles)
  • Boots allowance (for select roles)
  • Tool program (for select roles)
  • Fully stocked warehouse (for select roles)
  • A FUN work environment!


  • Demonstrates our core values every single day: Service, Teamwork, Integrity, and Quality
  • Strives for nothing below a 5-star customer experience with every interaction
  • Provides exceptional and timely customer service via phone, email, company's social media accounts, and other web services when providing initial and follow-up contact with customers
  • Engages with clients in a friendly and professional manner while actively listening to their concerns
  • Identifies sales opportunities and evaluate client situations and needs while setting up appointments before a technician goes out for the visit
  • Record customer information within our customer service database, Service Titan
  • Answers customers' questions and provide additional information as needed
  • Collaborates with management teams to stay updated on products, services, and policies
  • Sells products and services (i.e. memberships)
  • Collects payments for services completed by technicians, as needed
  • Provides timely feedback to company regarding service failures and/or client concerns
  • Demonstrates positive and cooperative behavior with customers and coworkers
  • Maintains required documentation and records to meet best practices
  • Maintains strict confidentiality of company data and other employment information
  • Identifies potential process improvements by reviewing related information to develop and evaluate options and implement solutions
  • All other duties and responsibilities, as assigned by supervisor/manager
  • The company reserves the right to add or change duties as needed
  • Must be able to sit and type on a computer and answer phones for extended periods of time
  • 100% Paid employee healthcare benefits options available (medical, dental, vision)

Jazz Home Services At A Glance

Since opening in 2015, Jazz Heating, Air Conditioning and Plumbing has earned a positive reputation in Pleasanton, CA, by offering exemplary plumbing, heating, and cooling services. That’s why we have five-star reviews on every platform. When it comes to customer satisfaction, we’re just plain hard to beat! We’ve earned many accolades, such as the Top Workplace Award for the Bay Area. Our NATE-certified technicians have a knack for delivering amazing results, and always with a focus on your complete satisfaction. In Pleasanton, our Northern California climate with cool, wet winters and warm summers means you need to have a comfort company you can count on. At Jazz Heating, Air Conditioning and Plumbing, we’re proud to be the local choice for heating, cooling, and plumbing needs.
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