HomeTeam Pest Defense

Customer Service Representative - Phoenix

Phoenix, AZ
HomeTeam Pest Defense was established in 1996 with headquarters in Dallas, Texas. We are the #1 pest

Job Description

Customer Service Representative

Posted: Thursday, 4/11/2024
At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training needed to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player.

Apply in minutes from your mobile phone!

As a HomeTeam Customer Service Representative, you can expect to:

  • Provide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional service from HomeTeam Pest Defense.
  • The Customer Service Representative regularly communicates with internal and external customers of HomeTeam Pest Defense.
  • Provide information to prospects and initiate new service
  • Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers
  • Resolving customer problems with invoices and billing questions
  • Enter service-related notes in system software
  • Provide general marketing information to prospects and customers as requested
  • Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
  • Update notes in system with technician and other employee customer information.
  • Escalate appropriate inquiries or problems to managers
  • Collect and reconcile payments received by technicians

There’s plenty of perks too!
  • Pay $$ $17/Hourly
  • Off Weekends!
  • Comprehensive benefits package including medical, dental, vision
  • Company paid life & AD&D insurance
  • 401(k) plan with company match up to 6%
  • Employee stock purchase plan
  • Paid time off and holidays
  • Employee discounts
  • Tuition reimbursement
  • Dependent scholarship awards
  • An opportunity to advance within the company
  • Recognition for a job well done
  • A friendly work environment
  • Employee referral bonuses
  • The opportunity for professional growth and respect that comes from working for an industry leader


  • HomeTeam is the #1 pest management company to homebuilders
  • Currently performs more the 2,000,000 services a year
  • The company has exclusive technology with its unique Taexx® built-in pest control system during a home’s construction
  • Pest Management Industry is growing and is a recession resistant line of business
  • HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA.
  • Must have 1 year of previous customer service experience
  • Entry level customer service skill and technique
  • Basic / entry level understanding of computers
  • Entry level skill on use of company telephone features and how to use them
  • Must be 18 years or older with a high school diploma or GED
  • Must successfully pass background and drug screening

HomeTeam Pest Defense At A Glance

HomeTeam Pest Defense was established in 1996 with headquarters in Dallas, Texas. We are the #1 pest management company working with homebuilders and perform more than 2 million services per year. We specialize in pest control service through our integrated home system, Taexx®, and provide traditional pest and termite control services for homeowners and pre-construction services for homebuilders. HomeTeam now offers PureSpace™, a disinfecting and sanitation service, for homes and businesses in our communities. HomeTeam has more than 53 branches in 13 states with more than 2,400 employees; with diverse backgrounds and experience, HomeTeam employees have established a highly engaged and valued culture.
Apply Now

Classet is a skilled trades network. Once you have applied, A Classet recruiter will reach out within 24 hours to learn more about your career search! Classet helps everyone from experienced crafstmen & women to eager apprentices find new opportunities. We are here to help you find the right fit for your career.