LAZ Parking

Customer Service Representative - Columbus

Columbus, OH
LAZ Parking is a parking management service provider that was founded in 1981 by three childhood fri

Job Description

Customer Service Representative

Posted: Sunday, 8/6/2023

The Spirit of the Position:

Requirements
  • Greet customers in a friendly manner, is responsive and timely with correspondence and problem resolution, and display a caring attitude while answering calls or at the front counter.
  • Develop a rapport with the customer base that uses The Ohio State University parking system, a large, complex parking operation located on a college campus.
  • Develop proficiency in the use of computer systems used to answer customer calls, sell customer permits, manage customer accounts, and track customer issues.
  • Assist visitors, students, faculty, and staff of The Ohio State University obtain and purchase parking permits.
  • Complete cashiering procedures when processing a sale, refund, or return, and maintain all accounting reports and processing records for transactions, as required.
  • Adhere to standard responses when making and receiving calls and addressing routine inquiries.
  • Assist customers in paying or disputing citations and modifying or updating account information.
  • Remain up to date on any parking system information that may need to be relayed to customers.
  • Respond to all requests received in the Welcome email account for new Medical Center Orientation employees.
  • Demonstrate continuous process improvement by providing feedback to management about the parking system and online permit system.
  • Maintain the electronic document filing system by scanning physical documentation and linking it to the customer’s account.
  • Perform permit fulfillment and mailings.
  • Prepares citation letters for mailing.
  • Other related duties as assigned.

LAZ Parking At A Glance

LAZ Parking is a parking management service provider that was founded in 1981 by three childhood friends. Over three decades later, the combination of lifelong friendship, a people-focused philosophy and a mission to “create opportunities for employees and value for our clients” has transformed LAZ from a single valet location to one of the nation’s largest parking companies. Today, LAZ operates over one million parking spaces in thousands of locations across the United States and provides parking management services in the following markets: hospitality & valet, office buildings, medical & hospital, airport & transportation, campus, government & municipal, retail & mixed-use, event parking, residential buildings and shuttle services. Why LAZ? Find the answer at http://jobs.jobvite.com/lazparking.
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