Medix Infusion

Customer Service Representative - Addison

Addison, TX
Medix Infusion provides personalized home and in suite infusion therapy services for patients with c

Job Description

Customer Service Representative

Posted: Monday, 11/6/2023

We are looking for an enthusiastic and organized Customer Service Representative/Patient Service Representative to join our team here at Medix Infusion.

The Patient Support Representative is responsible for requesting extension orders from provider offices and ensuring the orders are received in a timely manner. The Patient Support Specialist will enter new refill orders received into the EMR system and notify the appropriate departments for review. The Patient Support Specialist will work closely with the Intake, Scheduling, Pharmacy, and Clinical departments in managing patient care while promoting compassionate high-quality standards.

Job requirements
  • Two years experience in an infusion specialty preferred
  • Medical Assistant
  • Request refill orders/prescriptions and medical records from providers in a timely manner
  • Request lab orders as needed
  • Data entry of patient demographic, insurance, and ordering provider information into the EMR system
  • Completes follow-up tasks as assigned
  • Assures work is completed in a timely manner to prevent delays in patient care
  • Attends departmental meetings and in-services as requested
  • Assists with orientation and training of staff
  • Demonstrates courteous, compassionate, and professional behavior at all times
All other assigned duties

Reasons to Work at Medix Infusion
  • Excellent Culture as ranked by our own employees (NPS Score)
  • We Put the Patient First – Treating Others the Way We Want Ourselves or Our Family Treated
  • We Do the Right Thing…
  • Team Matters – We Always Assume Positive Intent
  • Health Insurance (Company pays approx. 70% of medical coverage chosen)
  • Dental/Vision Insurance (voluntary)
  • Paid Time Off – tiered plan based on tenure starting at 120 hours annually
  • Paid holidays – 7 days per year
  • $50,000 life insurance/$50,000 AD&D Employer Paid (additional Voluntary Life/AD&D products available)
  • Disability income protection plan (optional)
  • 401 (k) savings plan and company match

Medix Infusion At A Glance

Medix Infusion provides personalized home and in suite infusion therapy services for patients with chronic or acute conditions. Our expert team is dedicated to making each patient’s journey as easy as possible. We provide medical infusion therapies, including anti-infectives, biologics, IVIG, and other injectable and infusion treatments. Medix Infusion's Mission: To connect chronically ill and high-acuity patients with infusion therapy by providing convenient, compassionate care within rural, suburban, and other under-served communities.
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