CEVA Logistics

Customer Service Representative - Dallas

Dallas, TX
Founded in 1946, CEVA Logistics is one of the leading logistics companies globally, offering a compl

Job Description

Customer Service Representative

Posted: Thursday, 10/12/2023

YOUR ROLE
Are you known for providing impeccable service? Are you passionate about managing transportation of goods and meeting the needs of high volume accounts? If so, we have an opportunity that would allow you to serve as liaison between sales, operations, and external customers.

WHAT ARE YOU GOING TO DO?

  • Communicate information to operations and sales personnel on shipments which require special handling.
  • Advise customers, sales personnel and station management of the current status of all shipments.
  • Respond promptly and professionally to customer requests for status of shipments, routings, "Paid-On-Delivery" charges or other inquiries.
  • Coordinate with sales and customers to develop customer specific stand operating procedures.
  • Follow-up on sales leads provided from daily shipment logs and quotes.
  • Assist in customer service and the preparation of quotes.
  • Perform other duties as assigned.

WHAT ARE WE LOOKING FOR?

  • Education and Experience: High School Diploma or GED; Less than one year related experience
  • Skills: Basic proficiency in Microsoft Office, internet, web-based and job specific software applications. Accurate typing skills and/or data entry skills. Ability to add, subtract, multiply and divide using units of U.S. currency, weight, volume and distance measurements.
  • Characteristics: Ability to read and interpret documents and write routine correspondence. Responds promptly and professionally to customer needs. Gathers and analyzes information skillfully.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

Job Type: Full-time

Pay: $18.64 - $22.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Referral program
  • Vision insurance

Experience level:

  • 1 year

Shift:

  • Day shift

Weekly day range:

  • Monday to Friday
  • Weekends as needed

Work setting:

  • In-person
  • Office

Application Question(s):

  • Are you legally authorized to work in the United States

Work Location: In person

Benefits
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Referral program
  • Vision insurance

CEVA Logistics At A Glance

Founded in 1946, CEVA Logistics is one of the leading logistics companies globally, offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation. The company serves industries, including automotive/tires, technology, consumer/retail, industrial, publishing, energy, aerospace and health care services, to name a few. CEVA Logistics operates across 160 countries with over 1,000 locations.
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