Marabu North America

Customer Service Representative - North Charleston

North Charleston, SC

Job Description

Customer Service Representative

Posted: Thursday, 2/8/2024

Marabu North America is a subsidiary of German based Marabu GmbH & Co KG, a 155 year old manufacturer of specialty printing inks and coatings. We are seeking a Customer Service Representative to meet our growing volume demands in the US. We are conveniently located in North Charleston, offer fantastic benefits and a great company culture.

Customer Service Representative Position Description:

The ideal candidate for our CSR position will act as a central point of communication between customers, sales team members, fellow customer service representatives, operational and logistics team members, and vendors. Timely and accurate communication between these parties is a must in our culture. This position also requires strong interpersonal skills, strong attention to detail and the ability to work in a fast-paced environment. Rapid, upward growth opportunities are available for the right candidate.

Customer Service Representative Job Responsibilities:

  • Responsible for customer interactions, including quotations, order management, sales invoicing and product and service resolution with an emphasis on creating an excellent customer support experience.
  • Responds to all inbound customer communication (both written and verbal) in a timely, knowledgeable, pleasant and professional manner.
  • Assists customers by providing product and service information.
  • Maintains customer records and opens new customers.
  • Resolves product or service problems.
  • Contributes to team effort.
  • Other duties as assigned.
Requirements
  • Minimum two years’ experience
  • College degree is an asset
  • Ability to use MS office products, including, Outlook, Word and Excel
  • Previous experience in MAS90/Sage or similar business management software is a plus
  • Previous experience, especially in manufacturing or product distribution in a business to business setting, is preferred
Benefits
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Marabu North America At A Glance

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