Mr. Handyman

Customer Service Representative - Glen Allen

Glen Allen, VA
Mr. Handyman is your one-call solution for a wide range of home maintenance and repair needs. Our un

Job Description

Customer Service Representative

Posted: Friday, 8/11/2023

Are you ready to join a great team that provides excellent service and value to our customers and our team members? At Mr. Handyman we’re growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We’re looking for a friendly and outgoing office professional for our fast-paced office environment.


Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members.


When you join the Mr. Handyman team, you get so much more than a job… you get a career you can be proud of, and the support of industry-leading software and business systems.


Why You’ll Want to Join Our Team

Here are just a few of the benefits you’ll receive when joining the Mr. Handyman team.

  • Competitive pay
  • Advancement and growth opportunities
  • Work with a team of Service and Office Professionals that deliver an amazing customer experience every day
  • The pride that comes with applying your skills in a challenging and varied work environment
  • The opportunity to wow customers with a best-in-class customer experience and solutions
  • Flexibility with hours so you can take care of life’s important events
  • And so much more…

Your Responsibilities as an Office Professional

  • Lead management and Scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals
  • Making Recommendations and Managing Expectations with Customers – You’ll communicate with customers to guide them through their projects and assist with managing their expectations.
  • Create Life-Long Customers – Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.

How We’ll Measure Performance

Here are some of the ways that we’ll measure your performance in the role.

  • Quality of Work – Our value comes from meeting and exceeding our customers expectations at every touch point
  • Customer Satisfaction – You will be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction.
  • Efficiency – Doing the job well and doing the job in a timely manner are critical to success in this role.

To Succeed in this Role

  • Be highly organized and detail oriented
  • Possess excellent customer communication and independent work skills
  • Deliver solutions
  • Be a self-starter
  • Have computer experience with Office and Excel

Job Requirements

Requirements
  • Live within the area
  • Have 2+ years of experience in an office setting
  • Solving problems must come easily to you
  • Complete a background check
  • Professional communication and phone skills
Benefits
  • Competitive pay
  • Advancement and growth opportunities
  • Work with a team of Service and Office Professionals that deliver an amazing customer experience every day
  • The pride that comes with applying your skills in a challenging and varied work environment
  • The opportunity to wow customers with a best-in-class customer experience and solutions
  • Flexibility with hours so you can take care of life’s important events
  • And so much more…

Mr. Handyman At A Glance

Mr. Handyman is your one-call solution for a wide range of home maintenance and repair needs. Our uniformed technicians are fully insured professionals. We arrive on time in uniform and a marked van with the tools to complete the job right. Mr. Handyman technicians are highly skilled craftsmen with an average of 10 years’ experience in the trades. We’re home repair and improvement experts, and we are known for the quality of our workmanship and professional reliability so you know the job will be done correctly and efficiently. Mr. Handyman, a Neighborly company, was founded in 1996 and has served nearly 1 million customers across North America. When you need service done on your home, you want to feel confident calling a company you can trust to do the job right. From plumbing to electrical, appliance repair to maid service, Neighborly™ has your entire home covered. Apply at: https://mrhandymancareers.careerplug.com/jobs
Apply Now

Classet is a skilled trades network. Once you have applied, A Classet recruiter will reach out within 24 hours to learn more about your career search! Classet helps everyone from experienced crafstmen & women to eager apprentices find new opportunities. We are here to help you find the right fit for your career.