Customer Service Representative - UniFirst - North Charleston

North Charleston, SC
UniFirst Corporation (NYSE: UNF), headquartered in Wilmington, Mass., is a North American leader in

Job Description

Customer Service Representative - UniFirst

Posted: Sunday, 2/11/2024
UniFirst is seeking a dedicated Customer Service Representative to join our team. You will be a key player in delivering outstanding customer service as a liaison between customers and the company. At UniFirst we have a 5-day work week, enjoy Saturday and Sunday off!! We have an immediate opening and provide on the job training.

What you'll be doing:
Assist customers by answering questions related to accounts, procedures, and services by telephone or email .
Provide excellent customer service to both customers and UniFirst personnel.

Perform accounts receivable duties : calling on outstanding accounts, processing credits and exchanges , and resolving account conflicts through UniFirst's escalation process.
Partner and provide administrative support to UniFirst's Sales Department.
Perform basic data entry and other administrative duties .


What we're looking for:
2 years of Customer Service experience in an administrative setting is preferred .
Prior Accounts Receivable experience is highly encouraged .
High School diploma or GED equivalent is recommended .
Verbal & w ritten c ommunication skills: professional telephone and email etiquette .

E ssential skills : active listener, responsive , and personable .
Computer skills: proficient knowledge of Microsoft Office products ( i.e. Outlook, Excel, Word, TEAMS, etc )
Time management and organizational skills with attention to detail.
A collaborative, team-player capable of working independently .
Problem solve r in a dynamic environment .

Comfortable performing basic mathematical skills ( i.e. adding, subtracting, multiplying, dividing, etc.)

What's in it for you?

Training : We emphasize continuous learning and professional development, fostering a culture of growth and enabling team partners to reach their full potential. You'll receive on-the-job training, robust online training modules through our Service Certificate Program - Customer Service Representative, and access to UniFirst's innovative training platform, The Learning Center.

Career Mobility: We're a growing company offering significant avenues for personal development and growth. Some companies like to promote from within, we love to!

Community Culture: Our unique community culture is what makes UniFirst an organization that stands out from the rest.

Diversity: At UniFirst, you'll find an environment packed with different cultures , personalities, and backgrounds because we know it takes many kinds of people to make us successful.

Pay & Benefits:
On the job training + 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.

About UniFirst

The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 2 billion-dollar organization.

UniFirst is an international leader in the $18 billion -dollar garment services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's "Best Companies to Sell For" list and recognized on Forbes magazine's "Platinum 400 - Best Big Companies" list. As an 80-year old company focused on annual growth, there's never been a better time to join our team.

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

UniFirst is an equal employment/affirmative action employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to TalentAcquisition@unifirst.com or call to let us know the nature of your request.

UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.

UniFirst At A Glance

UniFirst Corporation (NYSE: UNF), headquartered in Wilmington, Mass., is a North American leader in the supply and servicing of managed uniform and workwear programs, as well as in the delivery of ancillary facility services. Together with its subsidiaries, the company also provides first aid and safety products, and manages specialized workwear programs for the cleanroom and nuclear industries. UniFirst manufactures its own branded work clothing, protective garments, and floorcare products; maintains 250 locations coast-to-coast; serves more than 300,000 business customers; and employs 14,000 employee Team Partners. The company outfits nearly 2 million workers each business day through its managed rental, lease, and purchase programs. UniFirst's Corporate Mission is to be recognized as the leading provider of quality uniform products and services. Our continuous customer focus enables us to grow, to provide an equitable return on investment, and to create development opportunities for our Team Partners.
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