Customer Service Representative - Full Time - Riverside

Riverside, MO
With over 40 years in the industry, Vistar is now the largest distributor of confections, snacks, an

Job Description

Customer Service Representative - Full Time

Posted: Saturday, 10/21/2023
Company Description

Vistar customers are everywhere people work, play, and shop. Vistar is America's leading candy, snack, and beverage distributor with more than 25 distribution centers delivering everything from popcorn to healthy meal replacements anywhere in the U.S. The company has thrived by innovating, exceeding customer expectations, and fostering a collaborative culture built on teamwork, doing what's right, and giving back to the communities they serve.

Job Description

We Deliver the Goods:
  • Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
  • Growth opportunities performing essential work to support America's food distribution system
  • Safe and inclusive working environment, including culture of rewards, recognition, and respect
Position Purpose:

Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.

Responsibilities may include, but not limited to:
  • Input customer orders.
  • Input customer credits.
  • Input order and invoicing information accurately and in a timely manner.
  • Assist customers with orders and problems. Contact vendors and requests samples for customers.
  • Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
  • Perform administrative responsibilities such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.
  • Attend training and Customer Service meetings.
  • Performs other related duties as assigned.

Required Qualifications

High School Diploma/GED or Equivalent

6 - 12 months customer service, call center and / or related area.

Preferred Qualifications

High School Diploma/GED or Equivalent Experience

1 - 2 years customer service, call center and / or related area within foodservice industry.

EEO Statement

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.

VISTAR At A Glance

With over 40 years in the industry, Vistar is now the largest distributor of confections, snacks, and beverages in the United States. More and more venues are turning to us for their supply needs due to our vast inventory, convenient locations, and exceptional customer service, in addition to our unmatched distribution and logistics services. Many companies prefer Vistar because we go beyond just providing solutions; we are invested in your success. Vistar distributes fresh options, innovative items, and well-known brands throughout 28 distribution hubs, totaling approximately 20,000 unique SKUs of candy, snacks, beverages, and other products. Vistar as a whole is accountable for delivering products to over 60,000 customer locations and includes industries, such as Gaming, Hospitality, Travel, Retail, E-commerce, Vending, Office Coffee, Concessions, Military, Value, Campus, Theatre, Office Supply, and many more.
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