All-Lift Systems, LLC

Customer Service Representative - North Charleston

North Charleston, SC

Job Description

Customer Service Representative

Posted: Thursday, 2/22/2024

Position Summary

Lift Solutions Holdings provides end-to-end industrial lifting solutions. We offer OSHA compliance inspections, crane equipment, aftermarket services and parts for overhead cranes, rigging, and other lifting equipment. The Customer Service Representative will be responsible for handling all customer inquiries, concerns, and orders.

Duties & Responsibilities

  • Acquire thorough knowledge of product line and services.
  • Answer incoming calls and assist with customer inquiries.
  • Deliver an excellent customer experience with every interaction; day to day interaction with customers, sales and distributors providing requested information and support relative to price, availability, quotes, and lead times.
  • Accepting and preparing orders, maintaining order files, invoicing, and satisfying request for order follow-up.
  • Resolve problems by clarifying issues; researching and exploring options; implementing solutions; escalating unsolved discrepancies.
  • Process customer order returns, change requests, etc.
  • Thorough knowledge of company policies and procedures.
  • Ability to sit or stand for prolonged periods of time.
  • Ability to be mobile throughout facility to communicate with other departments.
  • Ability to use a computer keyboard, computer monitor, and telephone for extended periods of time.

All-Lift Systems, LLC At A Glance

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