About us

Bucksworth Services LLC

Jordan Moore and his wife Taylor started Bucksworth Services in 2013 through the acquisition of a local company out of Tucson, AZ. From a two bedroom and one bath apartment and dropping out of college. Through hard work and determination, our family has grown it into a three location company, and an emerging pest control leader North America as well as a leader in the home service industry.

World Class Customer Service

We have worked hard to ensure our customers’ homes and families are protected with our full suite of services. With our world class customer service, excellent custom packaging deals, and state of the art technology; we promise you will get nothing less than your Bucksworth!

Our Commitment to What We Do

We provide quality home services in the form of lawn care, weed control, mosquito control, residential pest control, commercial pest control.

We are a privately owned pest control company. As a company we value customer service as the most important part of our job, it’s not just for one department, but for everyone. To do that we offer innovative training for all management and technicians, cutting edge pest control service, and an environment that allows for growth and development. We seek out the best who will hold our high value of customer service with their exceptional people skills and who can inspire others all while effectively managing daily assigned tasks. As part of excellent customer service we require high quality job performance work. We are looking for someone who is willing to follow the Bucksworth way and perform high quality services every time.

We are looking for a customer-oriented service representative. Our representative will act as a liaison, provide services information and resolve any emerging problems that our customers might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers with a smile. They’re patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and we really depend on representatives who are able to gather the information and put it into practice. Problem-solving should come naturally. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

***There is the possibility of transferring to a work from home position AFTER in office training***

Responsibilities

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills

• Proven customer service experience is a plus
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt to different types of characters
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Ability and willingness to learn! This is an ever-evolving industry and new information comes in every day
• High school degree required

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• Paid time off
• Work from home

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• Office

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Support & Client Services Occupations: 1 year (Preferred)

Work Location: Multiple Locations

• 401(k)
• Paid time off
• Work from home