Advanced Plumbing, Heating and Air

Customer Service Rep/Dispatcher - Vacaville

Vacaville, CA
Privately owned and operated since 2004. Our motto "Solutions Not Excuses" is a part of who we are a

Job Description

Customer Service Rep/Dispatcher

Posted: Friday, 9/1/2023

Advanced Plumbing, Heating and Air is a Family owned and operated company, seeking a reliable CSR/Dispatcher to join our Team.

Ideal candidates will have excellent verbal and written skills, experience in a high-paced service setting, and open availability for nights & weekends. There may also be some dayshift coverage needed depending on call volume, company initiatives and PTO.

Job Duties:

  • Respond to all calls, text messages, online requests and emails.
  • Create Work Orders.
  • Dispatch appropriate technicians.
  • Take payment.
  • Follow up with Customer survey/review.
  • Identify solutions to daily problems.
  • Other miscellaneous responsibilities and other duties as assigned.
Requirements
  • Must have a high school diploma, GED or equivalent.
  • 1-2 years of customer service experience is preferred.
  • Excellent communication skills with ability to adapt to changing situations and listen to feedback.
  • Proficient with Computers, Service Titan experience is a plus.
  • Highly organized and detail oriented.
  • Perform under pressure and the ability to switch tasks with ease.
  • A customer service-oriented mentality with attention to detail.
Benefits
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Advanced Plumbing, Heating and Air At A Glance

Privately owned and operated since 2004. Our motto "Solutions Not Excuses" is a part of who we are as people and essential service providers.
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