Verra Mobility

Customer Care Specialist I - Mesa

Mesa, AZ
Verra Mobility is a global leader in smart transportation. We serve our customers at their highest p

Job Description

Customer Care Specialist I

Posted: Monday, 4/8/2024
Who we are...
Verra Mobility Commercial Services is a global leader in smart mobility, creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for millions of vehicles around the world through connectivity with hundreds of tolling and issuing authorities. As a future focused organization, we are looking for people who want to create relevant solutions today that will work tomorrow ensuring more people around the world reach their destination safely and easily.

Culture

Verra Mobility Corporation is a rapidly growing, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values—Do What’s Right, Lead with Grace, Win Together, and Own It—in everything it does for its customers and team members. The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies: bias for action, customer focus, teamwork, drive for results, and commitment to excellence.

Position Overview

We are looking for an entry-level Customer Care Specialist with a passion for helping others and who is interested in joining our growing team and making a difference at Verra Mobility. This is not your average contact center! We take your success seriously! Our team has created a clear & dedicated training program that enables you to perfect your skills & become a universal agent. Our program is built in layers for your career growth, we want you to own it!

You’re a great fit for this role if you are a motivated team player with a positive attitude, are tenacious and able to think critically through solutions, you have an empathetic nature, and believe that 80% of success is showing up.

If you enjoy working in a fast-paced environment, pushing yourself to always improve and serving customers come join our exciting team!

Essential Responsibilities

What you'll do as a Customer Care Specialist I:

  • Provide customer service to rental car customers by addressing general inquiries, receipts or payments pertaining to tolls and violations with a smile in your voice.
  • Use tools and resources to reach a complete and accurate resolution.
  • Ability to place clear and concise notes on customer accounts.
  • Meet the performance goals established for efficiency, schedule adherence, quality, customer satisfaction and attendance.
  • Other duties as assigned.

What you'll gain:

  • Competitive compensation.
  • Comprehensive benefits and perks, including full Medical, Dental, Vision, 401k, PTO, Sick Time, Tuition Reimbursement, Paid Holidays.
  • The opportunity to grow and develop, with clear paths for long-term career growth and mobility.
  • The ability to make a noticeable difference, and impact and improve lives.

What you'll need:

  • High School Diploma or GED equivalent
  • 6 months+ customer service experience (call-center preferred).
  • Basic computer skills with the ability to navigate between applications, including Microsoft Office
  • Passion for working in a team and being collaborative, but able to work independently.
  • Outstanding interpersonal skills, strong work ethic, and self-motivated, with excellent communication skills and able to speak authentically.
  • Flexibility to work any shift. Current hours of operation are between the hours of 9:00AM to 5:30PM EST time M-F.


Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

  • Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
  • Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
  • Lead with Grace. We express humility and compassion, and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively.
  • Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice

Verra Mobility is an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Verra Mobility At A Glance

Verra Mobility is a global leader in smart transportation. We serve our customers at their highest point of need, working behind the scenes to provide technology solutions to make mobility safer and easier. We enable smarter roadways by providing integrated technology to manage tolls, violations and vehicle registrations for our commercial customers – rental car companies, fleet management companies and large fleet operators. We also work with government customers (municipalities and school districts) by installing leading technology to positively impact driver behavior and enhance road safety. These include red-light, speed, school bus stop arm, and bus lane cameras. As cities become smarter and mobility becomes more complex, connected and automated, Verra Mobility makes life safer and easier on the road ahead.
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