Lennar Homes

Customer Care Representative - San Ramon

San Ramon, CA
Lennar Corporation constructs homes in 18 different states throughout the U.S., with a focus on sing

Job Description

Customer Care Representative

Posted: Thursday, 3/28/2024
Overview:
Interfaces with homebuyer and trade partners to perform final orientations and diagnose, schedule and complete warranty service work
Responsibilities:
  • Pre-walk homesites to provide punchlist for construction to delivery of home to customer; provide quality control of finished product
  • Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc
  • Coordinate with the Construction Department staff and trade partners in the completion of walk-through repairs within 5 days
  • Schedule and supervise trade partners’ repairs in homes after delivery to homeowner
  • Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within 7 days
  • Provide accurate and timely information to Customer Care Manager on progress and scopes of work
  • Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service
  • Evaluate trade partner and product performance. Provide on going information to Customer Service Manager as it relates to quality of workmanship and materials
  • Work with Customer Service Manager on special projects as needed
  • Participate and attend department meetings
  • Keep accurate service request logs and documentation of all work performed
  • Perform all other duties as assigned
Qualifications:
EDUCATION AND ADDITIONAL REQUIREMENTS:
  • Three to Five (3-5) years residential, customer care or construction field
  • High school diploma or GED required
  • Valid driver’s license
  • Maintain regular attendance and punctuality relative to daily work schedule is required
  • Excellent communication skills, verbal and written
  • Strong organizational and interpersonal skills
  • Must be able to deal effectively with confrontational situations and maintain objectivity in public relations
  • Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines
  • Follow directions from a supervisor
  • Understand and follow work rules and procedures
  • Accept constructive feedback
  • Team player
PHYSICAL REQUIREMENTS:


This is primarily a sedentary office position which requires the ability to occasionally bend, stoop, reach, lift, move and carry office supplies and materials weighing twenty-five (25) pounds or less. Finger dexterity required to operate a computer keyboard, calculator and telephone equipment. May operate a motor, vehicle.


FSLA STATUS:
Non‑exempt


#LI-LL1
Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
Type: Regular Full-Time

Lennar Homes At A Glance

Lennar Corporation constructs homes in 18 different states throughout the U.S., with a focus on single-family homes that include everything a buyer needs. The culture at Lennar Corporation is a mix of fun and focus. The company expects all associates to internalize its "Z Values," which include providing quality, service, and value, working efficiently, and striving for continuous improvement. Associates also wear name badges without job titles, to promote a friendly and equitable environment. Lennar Corporation's "Wow for Now" program helps co-workers reward each other for exemplifying the "I Care" attitude. There is also a company poem, called "The Little Red Hen," which associates memorize and recite as a reminder that there are always new things to discover. The paid time off, personal days, and sick days Lennar Corporation offers are a highlight for employees, as is the "strong management support and great team vibe." Some find that "advancement is challenging" at the company, and employees receive "below-average salaries at all levels," but others note that the company is a "very streamlined organization with one of the best systems in place in the residential production home-building industry."
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