Customer Care Coordinator - Omaha

Omaha, Nebraska
At Re-Bath, we handle every detail of your bathroom remodel from consultation and design to selection of quality products, removal and installation.

Job Description

Customer Care Coordinator

Posted: Tuesday, 7/25/2023

Re-Bath is the nation’s largest complete bathroom remodeler, and we are seeking a Customer Care Coordinator!

We design complete bathroom remodels, tub and shower updates, and help with aging and accessibility solutions for our customers. If you are not achieving the income you deserve, are not getting the training you need, and would like to have the opportunity to get in front of qualified appointments, this may be the career for you!

You would be responsible for being the face and voice of our brand. Your primary responsibilities will include contacting company-provided leads and scheduling appointments to provide complimentary consultations for design consultants to meet with customers. There is no cold calling.

Our starting pay is $15.50 - $17 per hour, plus some commission upside

Your day to day will involve:

  • Handle incoming and outgoing calls for prospective customers
  • Schedule appointments to meet with customers at their home
  • Communicate with clients via phone, text, and email
  • Qualifying customers using script and overcoming objectives.
  • Entering information into our Customer Relation Management (CRM)
  • Learn and implement Re-Bath Franchise Sales system, tools, and procedures
  • Strong Computer Skills: Ideally 2+ years of Data Entry or direct Computer Experience
  • 2+ years in a customer facing position that includes a high volume of phone calls
  • Be comfortable with a pre-employment background check
  • Willing to work every other Saturday for 4 hours (Weekends are busy for our customers)
  • Paid Training
  • Paid Vacation and Holidays
  • Free Full Heath Benefits
  • 401K with Employer Match

Re-bath At A Glance

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